Rebel Hotel Company · 13 hours ago
Director of Operations
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $90K/yr
5+ years expRebel Hotel Company is seeking a Director of Operations to oversee and manage Housekeeping and Front Office operations. The role involves ensuring guest satisfaction, managing team assignments, and supporting the General Manager in achieving hotel profitability through various operational tasks.
Hospitality
Responsibilities
Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service oriented manner
Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel
Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company’s dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid
Maintains the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments
Use competencies from Rebel and Brand training materials to develop self in all operational departments
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel
Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head
Assist the General Manager with the creation of financial reports as required by the Corporate Office
Ensure compliance with Union regulations is maintained
Keep up to date with all Union changes and agreements
Meet all Corporate imposed deadlines as well as those imposed by the General Manager
Participate in required MOD coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training
As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy
Participate in weekly meetings with Front Office to address oversell settings and react accordingly
Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation
Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer
Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates
Be familiar with SOPs in all operations departments
Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments
Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs
Complete required corporate training modules and become certified to train those as required
Be in the public areas during peak times, greeting Guests and offering assistance as needed
Maintain procedures for handling of the Hotel safe specifically with regard to security
Attend all scheduled meetings that take place on the property when you are scheduled
Qualification
Required
At least five years of progressive managerial experience in the Rooms Department to encompass both Housekeeping and Front Office operations
At least 2-years of experience in a role as department head or 4-years of experience as an assistant department head of a unionized housekeeping department
Experience working with Hotel Unions
Must be proficient in Windows Operating Systems and various property and operations management systems
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and Guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be able to convey information and ideas clearly
Preferred
Fire Safety Director Certification preferred
Benefits
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Company
Rebel Hotel Company
Rebel Hotel Company offers a progressive paradigm for hotel management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Baltzer
Chief Investment Officer
Company data provided by crunchbase