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SailPoint · 5 hours ago

Engagement Manager

United States

Full-time

Remote

Mid, Senior Level

$91K/yr - $153K/yr

5+ years exp

SailPoint Technologies is a leader in identity management solutions, and they are seeking an Engagement Manager to join their customer success team. This role involves engagement scoping, service delivery management, and ensuring customer satisfaction by maximizing the value of SailPoint's products and services.

Enterprise SoftwareIdentity ManagementRisk ManagementSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation

Ensure that services are provided, implemented correctly and billed in a timely and accurate manner

Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures

Manage with a focus on profitability and productivity to ensure client satisfaction

Manage the business relationship between SailPoint and assigned client accounts

Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services

Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers

Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth

Qualification

Engagement ManagementSaaS ExperienceProject ManagementXMLHTMLOracleJavaResource ManagementClient Relationship ManagementCommunicationOrganizational

Required

5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience

Excellent organizational skills

Excellent communication skills and extensive experience working with clients and partners

Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)

Experience managing multiple projects

Ability to travel 30-50%

Bachelor's degree or equivalent work experience

Preferred

Previous experience working with a SaaS product is a plus

Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML

Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL)

Familiarity with Directories (LDAP, AD)

Familiarity with enterprise HR systems (SAP, PeopleSoft)

Experience with programming languages such as Java, .NET or C++ is a plus

Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell)

Security software or internal IT audit experience a plus

Experience in a startup company is a plus

Technical degree or Master's degree a plus

Benefits

Health and wellness coverage: Medical, dental, and vision insurance

Disability coverage: Short-term and long-term disability

Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

Additional life coverage options: Supplemental life insurance for employees, spouses, and children

Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

Financial security: 401(k) Savings and Investment Plan with company matching

Time off benefits: Flexible vacation policy

Holidays: 8 paid holidays annually

Sick leave

Parental support: Paid parental leave

Employee Assistance Program (EAP) and Care Counselors

Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

Health Savings Account (HSA) with employer contribution

Company

SailPoint

Glassdoor4.4

SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.

Founded in 2005

Austin, Texas, USA

1001-5000 employees

http://www.sailpoint.com

H1B Sponsorship

SailPoint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (40)

2024 (35)

2023 (29)

2022 (51)

2021 (20)

2020 (22)

Funding

Current Stage

Public Company

Total Funding

$26.08M

Key Investors

Thoma Bravo

2022-04-11Acquired

2017-11-16IPO

2014-12-25Series Unknown· $0.25M

Leadership Team

Mark McClain

CEO & Founder

Brian Carolan

Chief Financial Officer (CFO)