Tom Thumb Supermarket · 21 hours ago
Home Shopping Manager
Dallas, TX
Full-time
Onsite
Mid, Senior LevelTom Thumb Supermarket is a fast-paced, digitally driven organization at the forefront of the grocery service business. They are seeking a Home Shopping Department Manager to oversee product selection, staff performance, and operational processes to deliver an exceptional online customer experience.
Consumer GoodsE-CommerceFood and BeverageRetail
Responsibilities
Manage daily E‑Commerce operations and overall picker performance
Ensure quality produce and in‑code products are selected for customer orders
Verify customer orders are accurately picked, staged, and prepared for on‑time delivery
Audit order accuracy and completion
Achieve a minimum of 90 picks per hour and manage staffing levels to meet performance standards
Partner with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability
Manage re‑shop processes to minimize out‑of‑stocks and substitutions
Forecast future item demand to maintain consistent product supply
Participate in weekly Store Director and department manager meetings
Ensure 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items
Partner with drivers and observe shoppers to ensure best‑practice compliance
Collaborate with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports
Schedule shoppers to meet efficiency targets and performance expectations
Provide ongoing coaching, feedback, and performance support for team members
Manage customer communications, including responding to incoming calls and outreach as needed
Resolve customer issues promptly and professionally
Process customer refunds in a timely manner
Oversee all E‑Commerce assets, equipment, and undelivered product
Ensure all tools, carts, handhelds, and technology are properly maintained and secured
Use E‑Commerce systems and applications to manage orders, communicate business directives, and review reporting
Perform services for drive‑up customers and delivery agents partnered with E‑Commerce
Qualification
Required
Experience in managing E-Commerce operations and order fulfillment
Ability to manage daily E-Commerce operations and overall picker performance
Experience in ensuring quality produce and in-code products are selected for customer orders
Ability to verify customer orders are accurately picked, staged, and prepared for on-time delivery
Experience in auditing order accuracy and completion
Ability to achieve a minimum of 90 picks per hour and manage staffing levels to meet performance standards
Experience in partnering with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability
Ability to manage re-shop processes to minimize out-of-stocks and substitutions
Experience in forecasting future item demand to maintain consistent product supply
Participation in weekly Store Director and department manager meetings
Ability to ensure 97% in-stock shopping fulfillment, less than 3% out-of-stocks, and 0% missing items
Experience in partnering with drivers and observing shoppers to ensure best-practice compliance
Ability to collaborate with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports
Experience in scheduling shoppers to meet efficiency targets and performance expectations
Ability to provide ongoing coaching, feedback, and performance support for team members
Experience in managing customer communications, including responding to incoming calls and outreach as needed
Ability to resolve customer issues promptly and professionally
Experience in processing customer refunds in a timely manner
Ability to oversee all E-Commerce assets, equipment, and undelivered product
Experience in ensuring all tools, carts, handhelds, and technology are properly maintained and secured
Ability to use E-Commerce systems and applications to manage orders, communicate business directives, and review reporting
Experience in performing services for drive-up customers and delivery agents partnered with E-Commerce
Company
Tom Thumb Supermarket
Tom Thumb | DFWs Grocer Since 1948 At Tom Thumb, we’re proud to be a trusted part of the Lone Star State for over 75 years.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Bob Cullum
Founder
J
J.R. Bost
Founder
Recent News
2025-11-08
2025-09-28
Seattle TechFlash
2025-08-06
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