AAA Auto Club Enterprises · 1 day ago
Salesforce Solution Architect
Coppell, TX
Full-time
Onsite
Senior Level
7+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a seasoned Salesforce Architect to lead the design and implementation of scalable Salesforce solutions across Sales and Service Cloud. The role involves driving integrations, best practices, and technical strategy to support AAA’s business goals and digital transformation initiatives.
Insurance
Responsibilities
Lead overall Salesforce solution architecture across Sales and Service Cloud, ensuring alignment with AAA’s business goals and technology standards
Design and manage integrations between Salesforce and Guidewire to enable seamless front-office and back-office workflows
Architect and optimize Salesforce–Genesys integrations for omnichannel contact center experiences (voice and digital channels)
Translate business requirements into well-designed solutions, including data models, interaction flows, configuration, and custom development as needed
Define and enforce Salesforce best practices, standards, and guardrails for security, data quality, performance, and reuse
Provide technical leadership to internal and partner teams; review designs, conduct code/configuration reviews, and coach admins and developers
Own the Salesforce technical roadmap for assigned domains, including evaluating and adopting new Salesforce features (e.g., AI, automation, digital engagement)
Partner with enterprise architects, security, and infrastructure teams to ensure solutions comply with architecture, privacy, and regulatory requirements
Support release planning and deployment strategies, including CI/CD, environment management, and testing approaches
Qualification
Required
7+ years of hands-on experience delivering Salesforce solutions, with at least 3+ years in an architect or lead role
Deep expertise with Salesforce Financial Services Cloud, including case management, routing, knowledge, and sales processes
Experience designing and implementing integrations between Salesforce and enterprise systems (APIs, middleware, event-driven patterns)
Practical experience with at least one major contact center platform integrated with Salesforce; Genesys experience strongly preferred
Proven experience with complex data modeling, sharing/security model design, and performance optimization on Salesforce
Strong skills in gathering requirements, defining user stories, and communicating solution options and trade-offs with stakeholders
Excellent communication and documentation skills, with the ability to explain complex concepts to non-technical audiences
Preferred
Experience in insurance, membership, or financial services, ideally with Guidewire and Genesys integrations to Salesforce
Salesforce certifications such as Application Architect, System Architect, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, etc
Experience with Salesforce Voice/telephony integrations and Scheduler (field/service or member appointment scheduling)
Experience with Agile delivery, DevOps practices, and tools for version control and CI/CD in Salesforce environments
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase