RateGain · 6 hours ago
Client Success Manager
Omaha, NE
Full-time
Hybrid
Mid Level
3+ years expRateGain is the parent company of Sojern, a leading AI-powered marketing platform for the hospitality industry. The Client Success Manager will be responsible for managing advertiser campaigns, ensuring client satisfaction, and driving growth and retention of top-tier customers.
HospitalityInformation TechnologySoftwareTravel
Responsibilities
Demonstrate excellent customer communication skills over the phone, email, web conferencing and in person
Quick learner of different technologies and platforms
Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
Grow revenue through pitching new products and channels
Coordinate with AdOps, analyze campaign performance and provide recommendations to ensure client satisfaction
Meet client KPIs, goals and objectives
Lead post-campaign analysis and review
Coordinate billing for clients on a monthly basis
Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements
Present campaign results and insights, as well as Business Reviews to clients on a regular basis
Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products
May be responsible for larger revenue accounts or more strategic accounts
May be responsible for training and/or mentoring new team members
Qualification
Required
Bachelor's degree from an accredited college or university
3-5 years overall experience, digital and programmatic advertising and/or travel vertical preferred
Proficiency in standard business and sales software, including Salesforce, Gsuite, and Office products
Ability to handle multiple clients & campaigns on any given day
Great time management and organizational skills
Must be flexible in working with global clients
Experience working with a DSP (Appnexus/Xander, DV360 The Trade Desk) and/or Adphorus or other Social Media platforms
Understanding of the online advertising industry
Benefits
Opportunities: Be part of a growing team with training and support to help you grow
Ownership: Lead creative and challenging projects
Give Back: We give 20 hours a year to volunteer and organize office volunteer programs with local organizations
Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
Competitive Localized Benefits
Time Off: Flexible vacation days
Company
RateGain
RateGain is a software company that offers hospitality and travel technology solutions for hotels, airlines, tour operators, and more.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$236.74MKey Investors
Avataar Venture PartnersTA Associates
2023-11-20Post Ipo Equity· $72.01M
2022-10-06Post Ipo Secondary· $20.28M
2021-12-17IPO
Leadership Team
Paul McGrath
Vice President - Product Management, Connectivity
Tanmaya Das
Board Advisor
Recent News
2026-01-16
2025-11-23
2025-11-19
Company data provided by crunchbase