Clark Schaefer Hackett · 11 hours ago
IT Analyst
Cincinnati, OH
Full-time
Hybrid
Entry, Mid LevelKPI Solutions is a company that delivers end-to-end supply chain automation, and they are seeking an IT Analyst to support day-to-day IT operations and contribute to long-term IT strategy. The role involves providing technical support, managing user accounts, and collaborating with cross-functional teams to ensure system stability and security.
AccountingConsultingFinance
Responsibilities
Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed
Manage user accounts, access rights, system updates, patches, backups, and overall system performance
Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues
Train users on IT policies, tools, and systems; create simple documentation and user guides
Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes
Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users
Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding
Qualification
Required
BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience)
Strong technical troubleshooting skills across hardware, software, and networks
Experience supporting users, managing tickets, and providing professional customer service
Strong organizational, communication, and documentation skills
Ability to manage multiple priorities, stay calm under pressure, and maintain a positive 'no big deal' approach
High performer with the ability to grow into expanded responsibilities
Comfortable stepping in to support the team when needed due to the company's size
Preferred
Knowledge of Microsoft environments including Entra, Intune, and Autopilot (BIG plus)
Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful
Senior-level technical support experience is a plus
Company
Clark Schaefer Hackett
Founded in 1938, Clark Schaefer Hackett is one of the 60 largest CPA and advisory firms in the U.S.
Founded in 1938
501-1000 employees
H1B Sponsorship
Clark Schaefer Hackett has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Sarah M.
Chief Financial Officer
Carl Allison Jr. SPHR, MOB
Chief Human Resources Officer
Recent News
The Business Journals
2024-02-16
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2023-12-23
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