AVI Systems · 1 month ago
Audio-Visual Support Technician
Raleigh, 101 Triangle Trade Dr #101, Cary, North Carolina, United States of America
Full-time
Onsite
New Grad, Entry LevelFORTÉ is a 100% employee-owned company with over 50 years of experience in designing and delivering systems for modern workplaces. The Audio-Visual Support Technician will provide technical support for AV and Unified Communication technologies, ensuring smooth operation during meetings and events, while also training end users and assisting with technology upgrades.
Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications
Responsibilities
AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems
Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software
Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations
Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions
Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup
Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered
Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users
Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed
Qualification
Required
Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment
Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.)
Ability to troubleshoot common AV issues such as connectivity problems or audio feedback
Strong communication skills with the ability to explain technical information to non-technical users
Customer service mindset with problem-solving abilities
Attention to detail and ability to work under pressure in a fast-paced environment
Preferred
Experience with AV control systems such as Crestron, Extron, or AMX
Experience with troubleshooting DSP's
Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex
Basic understanding of networked AV systems
Benefits
Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect
Company
AVI Systems
AVI Systems is now FORTÉ. Follow our new page, FORTÉ, for the latest updates and insights — this profile is no longer active.
Founded in 1974
1001-5000 employees
H1B Sponsorship
AVI Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jeff Stoebner
CEO
Brad Sousa
CTO
Recent News
2026-01-20
2026-01-13
2026-01-06
Company data provided by crunchbase