Turnberry Solutions · 14 hours ago
Support Engineer
Oak Park Heights, MN
Contract
Hybrid
New Grad, Entry Level
$75K/yr - $110K/yrTurnberry Solutions is a consulting firm that focuses on digital modernization. As a Support Engineer, you will be responsible for daily operations and incident management, collaborating with IT teams, and performing technical troubleshooting and analysis to ensure system stability and efficiency.
ConsultingManagement Consulting
Responsibilities
Log, track, and resolve incoming ServiceNow tickets ensuring timely and accurate case handling
Monitor the inbox for Splunk alerts and system notifications, perform appropriate corrective actions to prevent or mitigate operational impacts
Run sync and pending reports to proactively identify, diagnose, and address emerging system issues
Monitor, validate, and re‑drop failed XML files, ensuring data integrity and workflow continuity
Work closely with IT teams to troubleshoot system interactions and minimize service disruptions
Participate actively in agile ceremonies, including daily standups, sprint planning, refinements, sprint reviews, and retrospectives
Present Jira items and provide ongoing updates
Use Postman to send retriggers for OTT, Salesforce JSON, Backorders, and Missing Uploads to ensure accurate and timely system synchronization
Reproduce production bugs in lower environments and document detailed replication steps
Create comprehensive Jira bug reports outlining impact, suspected root causes, and recommended fixes
Identify recurring issues and propose enhancements to improve system stability, workflow efficiency, and user experience
Qualification
Required
Experience with SQL Developer and Microsoft SQL Server
Proficiency using Splunk for monitoring and log analysis
Strong skills in Postman for API testing, validation, and retriggers
Knowledge of Jira and Agile methodologies
Strong Excel skills for data analysis and reporting
Excellent communication skills, able to work effectively with both technical and non‑technical users
Ability to prioritize and manage multiple tasks in a fast‑paced environment
Strong problem‑solving mindset with a focus on root cause analysis
Willingness to learn new technologies and adapt to evolving business needs
Effective collaborator able to work well across diverse teams
Benefits
Comprehensive healthcare package (medical, dental, vision)
Disability and group term life insurance
Health and flexible spending accounts
Utilization bonus
401(k) with match
Flexible time off for salaried employees
Parental leave for salaried employees
Flexible work arrangements (all benefits are subject to eligibility requirements)
Company
Turnberry Solutions
Turnberry Solutions is a business and technology consulting and implementation firm that believes brilliant strategy only matters when paired with excellent execution.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Turnberry Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (21)
2022 (28)
2021 (27)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Joe Rose
Co-Founder
Michael Kucza, CPA
Chief Financial Officer
Recent News
2024-01-03
Business Journals
2022-12-13
Company data provided by crunchbase