University of Michigan · 17 hours ago
Assistant Director, Financial Aid Advising and Training
Dearborn, MI
Full-time
Hybrid
Lead/Staff, Director/Executive
$65K/yr - $75K/yr
5+ years expThe University of Michigan Dearborn's Office of Financial Aid and Scholarships is seeking an experienced Assistant Director for Financial Aid Advising & Training. This role provides operational leadership for financial aid services, oversees daily advising operations, and manages staff training and onboarding to support student success and compliance.
E-LearningEducationHigher EducationUniversities
Responsibilities
Provide leadership over daily financial aid service operations, ensuring consistent, high quality, and compliant support for students and families
Advise students, parents, and campus partners on federal, state, and institutional financial aid policies, eligibility requirements, affordability strategies, and repayment options
Manage a caseload of undergraduate and graduate students, providing individualized assistance
Serve as the lead for Satisfactory Academic Progress (SAP), including outreach, communication, and coordination of the SAP appeal process
Oversee the financial aid eligibility process, including verification and professional judgment
Ensure accurate and accessible financial aid information on the University website and ensure timely delivery of all required financial aid notifications
Participate in reviewing all materials related to financial aid and education financing distributed across campus
Coordinate financial aid presentations, outreach activities, and financial wellness programming
Serve on divisional and university committees; represent the office at campus events, workshops, training sessions, and professional conferences
Supervise and coach the financial aid advising team, including workflow management, performance evaluation, and ongoing professional development
Design, implement, and maintain a comprehensive training program for new and continuing financial aid staff, ensuring consistency, accuracy, and service excellence
Coordinate new employee onboarding to establish strong foundational knowledge in financial aid processes, systems, and regulatory compliance
Maintain expert knowledge of federal, state, and institutional regulations and use this information to update internal procedures, training materials, and staff resources
Assess operational needs, identify process improvements, and recommend solutions that enhance the student experience and efficiency of service delivery
Develop and maintain communication plans collaborating with communications staff to ensure accurate, timely information flows between OFAS and key campus partners
Strengthen campus relationships by serving as a liaison with One-Stop, Admissions, Academic Advising, Student Accounts, Ombuds, Student Affairs, and other departments
Prepare and analyze reports on service activity, student satisfaction, and financial aid trends
Research and implement best practices in service delivery and student support within financial aid operations
Develop system queries to support awarding, compliance monitoring, troubleshooting, and strategic initiatives
Assist with operational and compliance-related reporting needs across the institution
Perform other duties as assigned
Qualification
Required
Bachelor's degree
Minimum of five (5) years of progressive experience in financial aid administration
Demonstrated knowledge of Title IV federal financial aid regulations, compliance requirements, and financial aid processes
Experience supervising or mentoring staff and managing workflow within a student services or financial aid environment
Demonstrated training competency, including experience developing and delivering training, onboarding programs, or instructional materials for staff
Strong analytical and problem-solving abilities, with experience handling complex student situations
Proficiency with student information systems and financial aid modules; Banner experience preferred
Excellent written and verbal communication skills, with the ability to convey complex information clearly
Ability to manage multiple priorities in a fast-paced environment and meet deadlines
Ability to maintain confidentiality, exercise sound judgment, and adhere to FERPA and other regulatory standards
Strong commitment to providing high-quality, student-centered service
Ability to work collaboratively with colleagues, campus partners, and external stakeholders
Preferred
Master's degree
Experience creating training resources, procedural documentation, or staff development programs
Experience coordinating communication workflows or interdepartmental service processes
Familiarity with financial wellness initiatives, student success programming, or outreach efforts
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
2025-12-18
2025-12-17
Company data provided by crunchbase