AAA Auto Club Enterprises · 15 hours ago
Automotive Services Field Supervisor
Long Beach, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $107K/yr
5+ years expAAA Auto Club Enterprises is a dynamic organization characterized by sustained growth and a renowned brand synonymous with trust. The Automotive Services Field Supervisor provides field management support for Independent Roadside Contractors within the Emergency Roadside department, ensuring consistent delivery of service to AAA members and customers.
Insurance
Responsibilities
Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations (ICS). Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance
Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor
Research and analyze stations’ performance data sets to identify opportunities for improvement. Collaborate with providers to identify & implement improvement strategies
Meet and review performance with independent providers within assigned field territory through consistent station visitations
Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club Standards
Investigate, document, and resolve member and customer service issues as required
Monitor station coverage to ensure response time requirements are achieved
Research and prepare formal business proposals recommending operational changes to contract rate structures
Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed
Qualification
Required
4-year College Degree or equivalent combination of education and work experience required
5-year demonstrated sales and/or vendor management experience required, including management of work teams
Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required
Professional verbal and written communication skills required, including excellent presentation skills
Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required
Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required
Preferred
Experience with Sales Force and Tableau is preferred
Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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