KARL STORZ North America · 8 hours ago
OR1 Customer Success Manager
St Louis, MO
Full-time
Onsite
Mid, Senior Level
5+ years expKARL STORZ North America is a family-owned company specializing in medical technology innovations. They are seeking an Implementation Project Manager to lead Operating Room installations, ensuring customer satisfaction and successful project execution.
Medical Device
Responsibilities
Lead planning and execution of OR installation projects from start to finish
Ensure on-time, on-budget delivery with minimal service issues
Collaborate cross-functionally with Sales, Service, and Deployment teams
Deliver comprehensive customer training and ensure product utilization
Proactively gather and act on customer feedback to drive continuous improvement
Maintain KARL STORZ’s #1 ranking in customer satisfaction
Partner with Sales on proposals, estimates, and customer deliverables
Demonstrate technical expertise through low change orders and warranty service tickets
Stay sharp with ongoing training and certifications
Qualification
Required
Bachelor's degree in Engineering, Construction, or related field — or 5+ years of relevant experience
3–5 years in project delivery or consulting; 5–7 years in AV/IP technical roles
Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired
Proven ability to thrive in high-stress, fast-paced settings
Excellent communication, leadership, and organizational skills
Willingness to travel between 75% - 90% and work flexible hours
Preferred
Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.)
Experience in healthcare or medical device environments a plus
Company
KARL STORZ North America
KARL STORZ North America is a leader in endoscopic technology and imaging solutions across virtually all surgical specialties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bethany Kucera
Senior Human Resources Business Partner
Eric Allen, SHRM-CP
Human Resources Business Partner
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