Triumph · 15 hours ago
Senior IT Incident & Problem Manager
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expTriumph is a company focused on creating a seamless freight transaction network. The Senior IT Incident & Problem Manager will lead major incident response efforts, ensuring technology runs smoothly and service disruptions are minimized.
BankingCommercial LendingFinancial ServicesPayments
Responsibilities
Lead the response to major incidents and drive rapid restoration of business services
Coordinate incident bridge calls and guide technical teams toward resolution within SLAs
Assess business impact and communicate updates to stakeholders, including executive leadership
Track incidents and problems in ITSM systems and document timelines and remediation actions
Facilitate post-incident reviews and root cause analysis sessions
Drive corrective actions through completion to prevent recurrence
Identify and address potential issues before they impact customers
Partner with service management teams (Change, Service Desk, etc.) to support seamless operations
Deliver training and knowledge sharing to promote consistent processes
Continuously improve incident and problem management practices
Participate in on-call rotation to support 24/7 incident response coverage
Qualification
Required
Bachelor's degree in IT, Engineering, or a related field
5–7 years of experience in major incident and problem management
Familiarity with ITIL practices; ITIL v4 certification preferred
Experience with ITSM tools such as ServiceNow, Freshservice, or Jira Service Management
Understanding of enterprise technologies (cloud platforms like AWS/Azure, networks, databases, storage, and web systems)
Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
Proven ability to stay calm, organized, and decisive during high-pressure situations
Collaborative mindset with strong interpersonal and stakeholder management skills
Experience working with engineering, product, business teams, and vendors
Preferred
ITIL v4 certification
Benefits
Medical
Dental
Vision
Paid Time Off
401k
And much more
Company
Triumph
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.
1001-5000 employees
H1B Sponsorship
Triumph has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mitchell Lee
EVP, Chief Risk and Compliance Officer
Recent News
2026-01-13
GlobeNewswire
2025-12-12
Company data provided by crunchbase