GLT Data Analyst jobs in United States
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Unleashed Brands · 1 day ago

GLT Data Analyst

positionBedford, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Unleashed Brands is focused on curating and growing a portfolio of innovative brands that help kids learn and grow. The Data Analyst will support the multi-brand contact center by building dashboards, analyzing performance data, and ensuring data accuracy to drive decisions around staffing and customer experience.

B2BChild CareE-LearningEducationFitness

Responsibilities

Build and maintain dashboards in Power BI (or similar tools)
Provide daily, weekly, and monthly KPI reporting across all brands
Ensure data integrity and alignment across systems
Analyze trends in conversion, abandon, AHT, QA, SLAs, and revenue
Identify root causes and performance gaps with actionable recommendations
Support the Program Manager and Supervisors with drill-down insights
Optimize Five9 reporting structure and troubleshoot data issues
Monitor call routing, skill assignments, and service-level impacts
Partner with IT and vendors to resolve system-level reporting gaps
Partner with Workforce Management to align volume trends with staffing models
Provide predictive analytics to support new brand onboarding and promotions

Qualification

Power BIData analyticsSQLExcelFive9Analytical skillsCuriosityProblem-solvingCommunication skillsAttention to detail

Required

3–5 years experience in data analytics (contact center preferred)
Experience building dashboards and KPI models
Power BI required; SQL preferred
Strong Excel skills (pivot tables, modeling, complex formulas)
Familiarity with Five9 or other CCaaS systems
Understanding of contact center KPIs
Strong analytical and problem-solving skills
Ability to simplify complex data for non-technical audiences
Proactive curiosity toward system and process improvements
Attention to data accuracy and integrity
Excellent communication skills

Company

Unleashed Brands

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Unleashed Brands IS the most innovative and profitable brands that help kids learn, play and grow.
dateFounded in 2021
location
Bedford, Texas, USA
people-size5001-10000 employees
web-link
https://unleashedbrands.com/

Funding

Current Stage
Late Stage

Leadership Team

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Michael O. Browning
Founder and CEO
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Jon Shell
Chief Financial Officer
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Recent News

PR Newswire
Unleashed Brands Named No. 10 Company in 2025 Dallas 100™ Entrepreneur Awards
2025-11-21
PR Newswire
Unleashed Brands Signs Lease for New 50,000-Square-Foot Headquarters in Las Colinas, Texas
2025-11-10
PR Newswire
Five Scorpion Franchise Clients Honored with 2025 STAR Awards
2025-10-30
Company data provided by crunchbase