Dexterity, Inc. · 17 hours ago
Customer Success Manager, Aviation Robotics
Redwood City
Contract
Onsite
Mid, Senior Level
$135K/yr - $165K/yr
3+ years expDexterity is a fast-growing company in robotics focused on transforming the world through automation. The company is seeking a Customer Success Manager for Aviation Robotics to manage customer relationships, coordinate program execution, and ensure compliance with aviation standards while collaborating closely with engineering and product teams.
Artificial Intelligence (AI)LogisticsRoboticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Support customer communications by providing clear updates on program milestones, risks, and timelines
Help manage customer expectations in partnership with the product lead
Translate technical challenges into understandable updates for non-technical stakeholders
Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
Ensure documentation is accurate, complete, and delivered on time
Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents
Coordinate execution activities across engineering, product, and operations teams
Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
Assist with customer transition activities, including documentation, training coordination, and handoff support
Participate in on-site surveys to gather environmental, operational, and technical requirements
Document site-specific constraints and incorporate findings into program plans
Domestic and international travel as required (20%)
Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
Track dependencies, risks, and action items and escalate issues as needed
Help maintain program schedules and status reporting
Qualification
Required
3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
Bachelor's degree in Engineering, Statistics, or a related technical field
Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
Self-driven, and highly independent
Experience supporting programs involving hardware, software, and real-world deployments
Preferred
Technical background or hands-on experience with hardware or robotics systems
Experience working in regulated or safety-critical environments
Proven statistical analysis experience to solve product solutions creatively
Benefits
Comprehensive medical, dental, vision, equity package, and flexible PTO included.
Company
Dexterity, Inc.
We deliver full-stack robot dexterity solutions for logistics, warehousing, and supply chain operations.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$291.2M2025-03-11Series Unknown· $95M
2021-10-13Series B· $140M
2021-10-13Debt Financing
Leadership Team
Samir Menon
Founder & CEO
Adam Kell
Product Manager
Recent News
2025-11-28
Crunchbase News
2025-11-01
Company data provided by crunchbase