Northern Tool + Equipment · 9 hours ago
Product Quality Manager
Burnsville, MN
Full-time
Hybrid
Senior Level
$101K/yr - $155K/yr
7+ years expNorthern Tool + Equipment is dedicated to serving tradespeople and ensuring they have the right tools for their jobs. The Product Quality Manager will lead quality strategy and performance across product engineering and manufacturing operations to ensure products meet customer expectations and drive continuous improvement.
ManufacturingReal EstateRetail
Responsibilities
Lead the company’s quality strategy to ensure alignment with organizational goals and customer expectations
Drive root cause analysis and corrective actions using structured problem‑solving methodologies (A3, 8D, RPS, etc.)
Establish and manage key quality metrics including COPQ, defect rates, and customer satisfaction indicators
Integrate quality into all stages of product development and production through strong cross‑functional collaboration
Build and develop a high‑performing quality team that embodies accountability, empowerment, and a Zero‑Defect mindset
Serve as the internal voice of the customer, ensuring quality standards reflect real‑world expectations
Oversee process controls and monitoring systems across product lines
Communicate effectively with customer‑facing teams and leadership on investigations, priorities, and quality performance
Act as the escalation point for plant quality teams when issues require higher‑level intervention
Manage quality control activities, including inspection, testing, data analysis, and CAPA processes
Lead continuous improvement initiatives to enhance product quality and operational efficiency
Support supplier quality, NPI quality, and engineering change processes to ensure robust product introductions
Ensure compliance with regulatory requirements (EPA, CSA, UL), industry standards (ISO, ASQ), and internal quality systems
Scope and lead complex quality projects, breaking down issues into actionable steps
Qualification
Required
Bachelor's degree in engineering, quality management, or related field (Master's preferred)
7+ years of leadership experience in product engineering or manufacturing quality
Proven track record of improving customer satisfaction and business results
Demonstrated hands‑on leadership and ability to drive organizational transformation
Experience in NPI quality, supplier quality engineering, operations quality, customer quality, or quality systems
Expertise in quality systems, root cause analysis, and continuous improvement methodologies
Strong knowledge of lean principles and waste elimination
Excellent communication, leadership, and cross‑functional collaboration skills
Benefits
Variable Pay: Variable pay is a component of compensation that can fluctuate based on performance, results, or specific metrics, rather than being a fixed amount like a salary. Annual bonus tied to company performance are paid annually. Incentive plans tied to an achievement-based outcome are generally paid monthly to quarterly.
Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday – Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office.
Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.
Incentives: Be rewarded for eligible incentive programs.
Company
Northern Tool + Equipment
Northern Tool + Equipment is an multi-channel retailer that offers industrial and construction equipment.
1001-5000 employees
H1B Sponsorship
Northern Tool + Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
David Letsche
Chief Financial Officer
Tom Erickson
Chief Financial Officer
Recent News
Company data provided by crunchbase