Salvo Health · 19 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $125K/yr
5+ years expSalvo Health is a company focused on improving chronic gut health and metabolic conditions. They are seeking a Customer Success Manager to lead relationships with Gastroenterology practices, optimize operational workflows, and enhance patient and provider outcomes.
Health Care
Responsibilities
Partner Relationship Ownership
Act as the primary strategic and operational contact for assigned GI practice partners
Lead partner calls, QBRs, and performance reviews with clinic leadership
Build and maintain strong relationships with administrators, office managers, and providers
Anticipate partner needs and proactively identify opportunities for improvement
Travel and Onsites
This role requires 25% travel including client implementations, ongoing onsite visits, physician meetings, conferences, and other industry events
Operational & Workflow Leadership
Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication
Build scalable processes and SOPs to support current and future partners
Analyze bottlenecks and implement workflow improvements that increase reliability and efficiency
Coordinate onsite visits to assess operations, deliver training, and strengthen adoption
Escalation & Issue Management
Serve as the escalation point for provider, operational, and clinical issues
Lead structured root-cause investigations and ensure follow-through to resolution
Partner cross-functionally to address systemic issues and prevent recurrence
Performance Monitoring & Reporting
Monitor partner KPIs and operational health with a focus on retention and outcomes
Deliver weekly and monthly reporting to partners and internal teams
Ensure accuracy in documentation across EHRs and internal systems
Cross-Functional Leadership
Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams
Translate partner insights into actionable product and workflow improvements
Lead or co-lead cross-functional projects tied to partner success, workflow redesign, or new service lines
Team & Process Development
Help shape the Customer Success function, including playbooks, SOPs, and onboarding processes
Mentor junior team members as the team grows
Contribute to hiring, training, and evolving team structure
Qualification
Required
5+ years in healthcare management consulting, customer success/account management, operations, practice management, or a hybrid role involving providers and workflows
Relationship builders - you get energy from meeting with people and solving problems together
Likes to travel and build external relationships
Strong communicator with the ability to influence cross-functional stakeholders without direct authority
Comfortable leading onsite visits and working directly with clinical teams
Track record of owning partner relationships, upselling, and delivering measurable results
Strong operational and analytical skills — able to diagnose issues and design solutions that balance internal and external priorities
Experience managing escalations with professionalism and urgency
Experience building workflows or implementing new processes in a healthcare setting
Preferred
Familiarity with EHRs (eCW, Athena, gGastro) is a plus
Thrives in a fast-paced, early-stage environment and enjoys building structure where none exists
Benefits
Health benefits
Flexible time-off
Professional development and entrepreneurial opportunities
Company
Salvo Health
Salvo Health enables community GI providers to leap into a #HybridCare future, for healthier patients, happier doctors, and better economics
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22.02MKey Investors
ManchesterStory GroupHuman VenturesCity Light Capital
2026-01-22Series A· $8.5M
2025-02-10Seed· $4.75M
2024-02-29Seed· $5M
Leadership Team
Jeffrey Glueck
Founder & CEO
Recent News
Crain's New York Business
2026-01-22
2025-12-31
Company data provided by crunchbase