DSV - Global Transport and Logistics · 1 hour ago
Business Development Manager
Salt Lake City, UT
Full-time
Onsite
Mid Level
$67K/yr - $92K/yrDSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Business Development Manager plays a critical role in advancing customer engagement and managing cross-border operations, focusing on improving the myDSV digital platform and ensuring seamless shipment management for Canada and Mexico.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Drive and monitor myDSV usage across all assigned customers
Track and improve digital booking KPIs, addressing gaps and creating actionable plans
Conduct regular customer health checks, ensuring platform functionality, app updates, and resolution of trouble spots
Provide internal and external training to improve platform engagement
Drive EDI, API and EDC projects as necessary to continue strategic development and efficiencies
Show immediate improvement in our digitization efforts, measured weekly with our digitization dashboard
Serve as the point of contact for Canada and Mexico shipping setups, including billing configuration, routing, and document requirements
Ensure all customers have appropriate systems, processes, and compliance measures in place for seamless cross-border shipments
Collaborate with customs, billing, and operational teams to ensure shipment execution and issue resolution
Conduct regular reviews of key accounts to ensure satisfaction and alignment with service goals
Work with department managers and sales managers on process improvement and specialty requests
Work directly with customers and internal stakeholders to improve service outcomes and operational efficiency
Monitor quote requests, ensure timely follow-up, and maximize conversion
Lead new customer and Shenker onboarding by coordinating internal teams and facilitating smooth implementation
Support the launch and market promotion of new DSV products, including DSV Xpress, ensuring customers are informed, trained, and converted where appropriate
Collaborate cross-functionally to drive process improvements and product adoption
Prepare performance reports and updates for Branch Manager and stakeholders
Partner with sales, operations, and IT to streamline processes and enhance customer experience
Represent the branch in internal and external meetings, training, or customer presentations as needed
Qualification
Required
Experience in business development or a related field
Strong understanding of digital platforms and their optimization
Ability to conduct customer health checks and ensure platform functionality
Experience in managing cross-border shipments, particularly to Canada and Mexico
Strong collaboration skills to work with customs, billing, and operational teams
Ability to conduct regular reviews of key accounts and ensure customer satisfaction
Experience in onboarding new customers and facilitating smooth implementation
Ability to prepare performance reports and updates for stakeholders
Strong communication skills for internal and external meetings and presentations
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
Founded in 1976
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2026-01-22
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2026-01-22
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