Eversource Energy · 10 hours ago
Representative, Contact Center II
Manchester, NH
Full-time
Onsite
Entry Level
$54K/yr - $59K/yr
1+ years expEversource Energy is a major energy provider, and they are seeking an entry-level Representative for their Contact Center. The role involves responding to customer inquiries and complaints through various communication channels while ensuring a positive customer experience and resolving issues efficiently.
DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency
No H1B
Responsibilities
Displays a positive attitude with the ability and desire to learn and a passion for customer service
Proven track record of excellence
Responds positively and professionally to all customer inquiries received via telephone, mail, and e-mail
Ensures a first contact resolution experience for every customer contact
Analyzes cause of high bill complaints and efficiently resolves customer questions and concerns
Processes start and stop service requests and transfer of billing responsibility accurately
Analyzes and investigates discrepancies in customer accounts and investigates potential errors in meter reading and billing
Corrects errors in a timely manner and effectively communicates to the customer to ensure customer satisfaction
Supports company goals, initiatives, and mission
Participates in overtime and holiday coverage as needed
Participates in storm/outage events as well as standby duty when called upon
Processes electrical emergency and outage calls and provides the customer with accurate information related to their location
Arrives to work on time and adheres to a schedule
Builds genuine connections with your customers and being a great ambassador for the Eversource Energy brand all while listening to the customer anticipating their needs and offering solutions
Handles customer’s needs with integrity and empathy in one transaction
Navigates and maneuvers through multiple computer applications and screens simultaneously, i.e. program offerings, computer tools, process changes
Adapts to a fast-paced environment as well as constant change
Being an engaged customer advocate
Being your best, on purpose, every time
Qualification
Required
Excellent verbal and written communication skills
Interpersonal skills
Decision making skills
Analytical skills
High School diploma or equivalent (GED)
One (1) year of related Contact Center or Customer Service experience (many include hospitality, retail, etc.) either by phone or face to face
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Ability to work extended hours and mandatory overtime to support higher call volumes during times of inclement weather or other major events
Ability to respond to emergency situations to meet customers' needs
Benefits
Eversource offers a competitive total rewards program.
This position is eligible for a potential incentive.
Company
Eversource Energy
Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.49BKey Investors
US Department of Energy
2025-10-17Post Ipo Debt· $600M
2025-03-04Post Ipo Debt· $800M
2024-08-19Grant· $89M
Leadership Team
Thomas May
President and CEO
Paul Chodak III
Executive Vice President and Chief Operating Officer
Recent News
Hartford Business Journal
2026-01-25
2026-01-23
NH Business Review
2026-01-22
Company data provided by crunchbase