Nelson Miller Group · 1 day ago
Customer Success Representative
Wausau, WI
Full-time
Onsite
Mid, Senior Level
3+ years expNelson Miller Group (NMG) is a leading provider of custom engineered graphic overlays and membrane switches, name plates, and plastics for various applications. They are seeking a Customer Success Representative to provide professional and proactive support throughout the customer journey, manage orders, and resolve issues while building lasting relationships with customers.
ManufacturingPlastics and Rubber ManufacturingProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Act as a dedicated liaison between NMG and our customers, building and maintaining strong relationships
Proactively anticipate customer needs and provide timely, accurate, and professional support
Serve as a trusted advisor, understanding customer requirements and offering tailored solutions
Accurately enter and confirm customer orders, ensuring adherence to specifications and timelines
Provide customers with detailed information regarding order status, estimated delivery schedules, service contracts, and warranties
Collaborate closely with production and shipping teams to manage customer shipments, expedite orders, and resolve any delivery-related issues
Effectively handle customer issues and RMA requests, conducting thorough investigations and implementing appropriate solutions
Advocate for customer needs within the organization, ensuring customer satisfaction
Completing open order reports and other various excel spreadsheets
Track and manage sales orders, ensuring accuracy and timely processing
Work with Business Development team to ensure timely response to all customer needs and exceed expectations
Potentially conduct customer visits to assess needs and promote product/service sales
Qualification
Required
High school diploma, GED, or equivalent required; Associate's or Bachelor's degree a plus, but not required
Minimum of 3-5 years of experience in a senior customer service, inside sales, or related role within a manufacturing environment
Proven ability to build and maintain strong customer relationships
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Proficiency in ERP/MRP systems and/or, experience using Epicor a Plus
Microsoft Office Suite (Excel, PowerPoint, Word)
Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3)
Candidates being considered for hire must pass a pre-employment background check
Company
Nelson Miller Group
Nelson Miller Group provides design, engineering, and manufacturing services, including custom thermoplastic injection molding.
201-500 employees
Funding
Current Stage
Growth StageRecent News
peprofessional.com
2025-06-22
Company data provided by crunchbase