Minit Charger · 20 hours ago
Tech Support - Industrial Battery Chargers
Chandler, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expMinit Charger is a leader in industrial electric vehicle fast-charging solutions, and they are seeking a Tech Support Engineer to serve as the primary technical link between their advanced charging hardware and customers. The role involves real-time troubleshooting, field support, incident management, and collaboration with R&D and Engineering teams.
BatteryEnvironmental ConsultingRenewable Energy
Responsibilities
Real-Time Troubleshooting: Diagnose and resolve issues for EV chargers, backend management platforms, and networking equipment (Wi-Fi, Ethernet, 4G/5G)
Field Support: Act as the "mission control" for field technicians during onsite diagnostics, configuration, and the commissioning of new charging stations
Incident Management: Monitor station performance proactively to identify anomalies before they lead to downtime
Technical Documentation: Maintain detailed case records and contribute to the internal knowledge base and field support manuals
Cross-Functional Collaboration: Work closely with the R&D and Engineering teams to escalate complex bugs and provide feedback on product improvements
Qualification
Required
3–5+ years in technical support, field service, or systems troubleshooting. Experience in EV charging, IoT, or power electronics is highly preferred
Embedded systems, CAN protocol and peripherals such as analog/digital systems, sensors and display devices
Technical Knowledge: Deep understanding of AC/DC power, high/low voltage systems, controls and the ability to read electrical schematics
Strong grasp of networked hardware (TCP/IP, DHCP, firewalls, and cellular connectivity)
Soft Skills: A 'customer-first' mindset with the ability to remain calm while helping a client whose operations are stalled by a technical failure
Education: AAS or BS in Electronics Technology, Engineering, or a related field
Preferred
Knowledge of EVSE standards (e.g., OCPP, ISO 15118)
Familiarity with Linux-based systems and embedded firmware
Electrical certifications or previous experience with renewable energy/smart grid technology
Benefits
Competitive salary
Benefits
401K
Room for growth
Company
Minit Charger
Minit Charger provides a comprehensive line of battery, charger, and equipment management products and solutions for various applications.
11-50 employees
H1B Sponsorship
Minit Charger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Early StageLeadership Team
Arun Patel
Chief Executive Officer
Company data provided by crunchbase