Horizon Realty Advisors · 20 hours ago
Account Manager
Georgetown, TX
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
1+ years expHorizon Realty Advisors is a fast-growing property management company that owns and operates over 50 apartment communities nationwide. The Account Manager will manage all leasing, marketing, and collection efforts for the property, ensuring excellent resident relations and compliance with laws.
Real Estate
Responsibilities
Collects all rent, posts rent and takes action on delinquent rent in accordance with HRA standards and all applicable laws
Performs weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move-in day for all prospective residents and renewals
Performs weekly, monthly, and quarterly audits of scheduled billing, insurance participants, resident account ledgers, other income charges, etc. in accordance with HRA standards
Processes Financial Move Out (FMO) statements for past residents in a timely manner and in accordance with state laws
Maintains positive resident relations through superior service
Consults with prospective residents to identify requirements and budgets, then matches these needs with available floor plan options. Conducts phone, online, and tour sales with prospective and current residents
Research property, market, and university demographics. Has a thorough understanding of the property's target demographic and uses knowledge/strategies to reach the property's desired audience with all digital marketing efforts
Trains, develops, and evaluates leasing team members in accordance with company policies. Establishes effective communication methods with their team
Shops competitor's properties in person and/or over the phone
Heads up social media representation and presence for the property
Leads marketing outreach programs at local universities, student groups, and fraternity/sorority houses
In conjunction with Leasing Team, develops, plans, and executes all resident events and activities while staying in line with budget
Participates in the daily operations of the property. Tours property daily to ensure it is neat, tidy, attractive, and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces
Reviews background/credit checks of prospective residents and makes final screening decisions in accordance with the property's standard rental criteria
Performs weekly audit of property website, ILS's, prelease and renewal numbers, internal lease tracker/source, and property system (such as Entrata) to ensure accurate specials/rates are being advertised/charged and accurate numbers are being reported
Conducts weekly market survey of property’s competitors. Maintains consistent, thorough knowledge of the market
Develops a Marketing Plan with the Property Manager and Corporate Team
Assists with turn walks prior to move-ins, as well as any other turn-related duties as directed
Trains the Leasing team on HRA standards for lead management and follow-up. Monitors lead management and immediately corrects if HRA standards are not being met
Ensures signs/banners and point of purchases (POP) follow HRA standards
Qualification
Required
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience
Excellent interpersonal skills with good sales and customer service skills
Must have excellent communication and people skills, with the ability to deliver and receive challenging conversations
Strong organizational and administrative abilities
Strong leadership skills. Ability to effectively lead a team
Ability to work independently and prioritize
Thorough knowledge of company policies, safety standards, Fair Housing laws, and OSHA guidelines
Benefits
Health, dental, and vision insurance
Life insurance
Disability insurance
401k
Paid time off
Paid holidays
Flexible spending account
HSA
Company
Horizon Realty Advisors
Horizon Realty Advisors is a real estate investment company based in Seattle.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Chu
Managing Partner
Company data provided by crunchbase