Marc & Rose · 12 hours ago
Senior Event Manager
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expMarc & Rose is a resort known for its hospitality, and they are seeking a Senior Event Manager to coordinate high-profile events such as weddings and conventions. The role involves building relationships with clients, managing event logistics, and ensuring customer satisfaction while maximizing revenue.
HospitalityReal EstateResorts
Responsibilities
Respond in a timely manner to internal and external customers
Systematically establish, build and maintain positive relationships with clients
Establish a positive and professional presence and rapport with internal and external customers
Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
Assist with sales site inspections, as required, and conduct planning sites as needed
Maintain accurate information and revenues in Salesforce, at all times, to ensure accurate forecasting
Introduce key operations personnel to client or on-site contact
Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
Forecast group rooms with assigned GRC accurately
Mentor Group housing coordinators to ensure leadership development and positive customer interactions
Mentor assigned assistant to ensure leadership development and positive customer interactions
Collect all deposits according to contractual terms and work with finance to ensure all monies are collected in advance or as defined by the contract
Continuously follow up, in a timely manner, to gather all pertinent information from customer
Interface with outside vendors as needed
Prepare event orders, set-up diagrams, group resumes, and other informational forms in a timely and accurate manner accordingly to established deadlines
Work with all internal departments to coordinate needs of groups
Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
Establish rapport with and entertain meeting planners while promoting hotel facilities and services
Plan and conduct pre and post-convention meetings with clients and respective departments
Assist the ADOEM in maintaining current training documents as assigned and assist in the training process for new Event Managers and/or Assistants
Participate in the interview process for Event Management assistants
Assist with day to day operations of Event Management team as assigned by the Asst. DOEM
Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications
Other tasks as assigned by the Assistant Director of Event Management, Director of Sales & Marketing and/or General Manager
Qualification
Required
High School Diploma or equivalent required, college degree preferred
Minimum of (4) years in Resort Catering/Event Management experience required
Extensive Knowledge of hotel food and beverage, Amadeus/Salesforce and basic AV equipment
Ability to utilize Microsoft Office including Word, Excel and Outlook
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Proven experience in leading other team members
Ability to read a financial statement
Ability to create Excel spreadsheets
Ability to lead others while handling personal workload
Ability to resolve conflict in effective manner
Ability to lift, grasp, carry and/or push up to 20 pounds
Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time
Ability to learn and demonstrate the Resort's service standards, AAA Diamond standards, and guest survey standards
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort
Company
Marc & Rose
A collection of iconic resorts and hidden gems born of the American West with a passion for hard work, hospitality, and high-flying adventure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Behr
Chief Operating Officer
Company data provided by crunchbase