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Kettering Health · 16 hours ago

IT Analyst II - IS Project Management Office

Miamisburg, OH

Full-time

Onsite

Mid Level

3+ years exp

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. The IT Analyst II will work collaboratively to solve customer issues and support healthcare applications and systems, utilizing analytical thinking to document requirements and workflows while participating in all phases of the software development lifecycle.

FitnessHealth CareHospitalMedical

Responsibilities

Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems

The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers

The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned

Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems

Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues

Provide support for assigned applications by maintaining vendor recommended application version

Show ability to collaborate with vendor on escalated issues with complex applications

Maintain server health through patching, reboots, and supported software versions

Participate in on-call rotations to provide off-hours application support

Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements

Gather, document, and analyze requirements (business, data, and integration) and workflow processes

Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing

Develop and maintain application support documentation

Educate end-users and team members as needed

Participate in mentoring/training through the following methods: Conduct pair programming events to train others, Facilitate knowledge sharing sessions, Identify self-training opportunities and/or conferences that align with yearly goals

Qualification

ITIL CertifiedEpic CertificationSQL CertificationCompTIA A+ CertificationCSD CertificationOnBase CertificationRHITRHIA3M 360 Systems AdministratorCAHIMSAgile experienceAnalytical thinkingCritical thinkingCollaborationMentoring

Required

Utilizing agile and other applicable IS frameworks as a guide

Work as part of a collaborative team to solve customer issues and support healthcare applications and systems

Utilizes analytical thinking to understand and document requirements and workflows

Participates in all phases of the software development lifecycle