Oracle · 17 hours ago
Fusion SaaS HCM Functional Lead
United States
Full-time
Remote
Senior Level
$41.83/hr - $85.63/hrOracle is a world leader in cloud solutions, and they are seeking a Fusion SaaS HCM Functional Lead to provide customer service support and resolve complex functional and technical issues. The role focuses on troubleshooting and driving resolution for customer-reported issues while leveraging deep knowledge of Oracle's Fusion SaaS HCM applications.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests
Troubleshoot and resolve highly complex techno-functional problems
Offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS HCM applications
Perform Extensions, Integrations and Testing such as: Oracle Integration Cloud Service Integrations; Oracle Autonomous Database, Transactional Processing; Oracle Identity and Access Management; Oracle APEX Cloud; Oracle Visual Builder Cloud Service Web Applications
Perform Impact Analysis and Opt-in Feature assessment of Supported Program update
Review release readiness documentation and notes related to the periodic release update for SaaS
Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy
Advise the customer on steps to adopt the mandatory opt-ins
Prepare an update plan
Discuss features, bugs and other update items with the customer
Update test plans as required based on the results of the impact analysis
Qualification
Required
US citizenship and ability to get security clearance required
Strong Fusion SaaS HCM business processes knowledge and concepts
Implementation/Support experience on Fusion SaaS HCM Modules like Oracle Time & Labor, Oracle US Payroll, Oracle Recruiting
Functional exposure to the following modules: HCM Compensation, HCM Core HR and Self Service, HCM Benefits, HCM Performance Management and Goals, HCM Reports and Analytics, HCM Workflow, Approvals and Notification
Experience with Visual Builder Studio, Oracle Fusion application's Embedded AI knowledge
Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS HCM applications
Strong problem-solving skills
Customer interactions and service orientation
Operations management and innovation orientation
Team player able to leverage each other's strengths
Desire to keep abreast of the emerging business models/processes, applications product solutions, product features, technology features
High flexibility to be agile in a fast-changing business and organizational environment
Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities
Ability to perform Extensions, Integrations and Testing such as: Oracle Integration Cloud Service Integrations, Oracle Autonomous Database, Transactional Processing, Oracle Identity and Access Management, Oracle APEX Cloud, Oracle Visual Builder Cloud Service Web Applications
Regression Testing support: Execution of predefined Manual Test Scripts, to validate functionality following application of releases or patches, Introduction to new modules or extensions, Application configuration changes, Creating new manual test scripts required by the customer or modification of an existing manual test script provided by the customer
SaaS Updates Support: Perform Impact Analysis and Opt-in Feature assessment of Supported Program update, Review release readiness documentation and notes related to the periodic release update for SaaS, Perform a high-level impact assessment of the updates specific to the identified Supported Program, Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy, Advise the customer on steps to adopt the mandatory opt-ins, Prepare an update plan, Discuss features, bugs and other update items with the customer, Update test plans as required based on the results of the impact analysis
Self-driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Bachelors/Masters in Computer Science, Engineering or equivalent preferred
Candidate should be flexible and open to work off hours/weekends
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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