Express Scripts Pharmacy Benefit Services · 1 day ago
Customer Service Supervisor - Express Scripts - Hybrid
Lake Mary, FL
Full-time
Hybrid
Entry, Mid Level
1+ years expExpress Scripts Pharmacy Benefit Services is seeking a Customer Service Supervisor to lead a team of Customer Service Senior Representatives. The role focuses on ensuring operational excellence, team development, and resolving complex service issues to maintain high levels of member satisfaction.
Health CareInformation TechnologyInternetPharmaceutical
Responsibilities
Recruit, hire, onboard, and train team members to maintain a skilled and engaged workforce
Evaluate employee performance, provide coaching and feedback, conduct reviews, and recommend corrective actions when necessary
Motivate the team and cultivate a positive, inclusive, growth‑oriented environment
Serve as a knowledgeable resource for staff, supporting problem resolution and answering questions about processes and procedures
Oversee daily team operations and provide ongoing support to staff
Develop and manage work schedules to ensure adequate coverage and smooth workflow
Lead team meetings and communicate updates on internal processes, procedures, and performance expectations
Perform additional duties as assigned to support patient care and operational effectiveness
Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed
Qualification
Required
High School diploma or GED required
Ability to build and maintain effective relationships with internal and external stakeholders
Strong leadership, communication, and organizational skills
Passion for delivering outstanding service to members, clients, and providers
Proven track record of achieving KPIs and elevating service standards
1–3 years plus of supervisory or team‑lead experience
Experience in healthcare, pharmacy benefits, or a related customer service environment
Familiarity with SAP systems, workforce management tools, and performance dashboards
This position will be located in Memphis, TN or Lake Mary, FL and will require 2/3 days in office
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Company
Express Scripts Pharmacy Benefit Services
Through Express Scripts Pharmacy Benefit Services, we create and manage innovative prescription benefit offerings to lower costs for members, health plans, employers, labor unions and government agencies.
10001+ employees
H1B Sponsorship
Express Scripts Pharmacy Benefit Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (7)
2022 (60)
2021 (148)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-08Acquired
1992-01-19IPO
Leadership Team
Matthew Schoenthaler
Vice President Sales, National Accounts, Western Region
Recent News
Pharmaceutical Technology
2026-01-15
Hartford Business Journal
2026-01-11
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