Jobs via Dice · 3 hours ago
Senior Project Manager - Digital
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Sita Corp, is seeking a Senior Project Manager with hands-on experience in leading global deployments of Smart Ops and Digital Ops solutions for large enterprises. The role involves orchestrating cross-functional teams to ensure successful program delivery and stakeholder engagement across multiple markets.
Computer Software
Responsibilities
Own end-to-end delivery for multi-country Smart Ops and Digital Ordering programs, from Market Alignment – Discovery – Localization – Deployment – Readiness – Support & Run
Stand up and lead deployment PODs (Deployment Lead, Analysts, Config Engineers, Localization Lead, Product SMEs, QA, Global Validation Team) with clear objectives, cadence, and KPIs
Plan, track, and report progress with disciplined PMO governance: scope, schedule, cost, RAID, decision log, dependency map
Act as primary point of contact for global brand leaders, Global PMO Director, Market PMOs, Product Owners, and Engineering leaders across time zones
Drive executive updates (SteerCo), cross-team alignment, and timely escalations with data-driven options and recommendations
Coordinate deployment of Smart Ops components: Labor Management, Inventory Management, POS, KDS, Kitchen & Fleet, and associated operational analytics
Ensure market-specific configurations, integration readiness (payments, menu, delivery aggregators, middleware), data migration, cutover and hypercare plans
Champion automation of deployment workflows and repeatable playbooks to improve quality and speed to market
Lead multi-market localization (menu, taxes, currencies, languages, legal/compliance) in partnership with Product Enablement and Market teams
Validate operational readiness, training, and change plans for franchisees and in-store teams
Establish transparent, repeatable governance: OKRs/KPIs, weekly dashboards, dependency & risk burn-down, benefits tracking
Ensure clean handoffs to Support & Run organizations with measured hypercare exit criteria
Qualification
Required
10+ years in program/project management delivering complex, multi-market technology programs; 3 5+ years in product-centric organizations
Proven success leading global Store Tech / Smart Ops / Digital Ordering deployments (POS, KDS, Labor, Inventory, Menu, Commerce)
Demonstrated leadership of 40 100+ cross-functional personnel across markets and time zones
Hands-on mastery of PMO practices (RAID/decision logs, dependency management, executive reporting, budgeting, vendor management)
Smart Ops domain depth: Labor Management, Inventory, POS, KDS, Kitchen & Fleet; operational analytics and AI-enabled forecasting
Digital Ordering: Commerce, omnichannel orchestration and integrations (payments, delivery partners, loyalty, tax)
Enterprise integration practices: middleware, APIs, data migration, security/compliance, performance and observability
Tooling: Agile at scale, Jira/Confluence or equivalents; proficiency with project financials and staffing tools
Executive presence and crisp written/verbal communication; able to simplify complexity and influence outcomes
Structured problem solving and risk management under tight timelines; bias for action with strong ownership
High cultural fluency and empathy; effective in matrixed, global, and ambiguous environments
Company
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