Harris Computer · 14 hours ago
Support Analyst
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrHarris Computer is seeking a Support Analyst to provide application support to customers, focusing on resolving complex inquiries related to their products. The role involves managing client support issues, contributing to a knowledge base, and ensuring exceptional customer service.
Computer Software
Responsibilities
Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved
Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
Maximize and maintain current knowledge and awareness of applications and related technologies
Sound understanding of API and web services technologies and functions
Email technology troubleshooting
Ability to present Support webinars, both internally to staff as well as to customers via the Web
Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
Ability to interpret requirements, and recommend solutions that best address clients' needs
Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
Strong ability to multi-task and prioritize work effectively
Exceptional attention to detail and the ability to grasp concepts quickly
Other duties as assigned by management
Qualification
Required
Ability to multi-task and see issues through to resolution
Operate as a frontline, primary support liaison between Cayenta and our clients
Effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved
Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
Maximize and maintain current knowledge and awareness of applications and related technologies
Sound understanding of API and web services technologies and functions
Email technology troubleshooting
Ability to present Support webinars, both internally to staff as well as to customers via the Web
Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
Ability to interpret requirements, and recommend solutions that best address clients' needs
Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
Strong ability to multi-task and prioritize work effectively
Exceptional attention to detail and the ability to grasp concepts quickly
Other duties as assigned by management
Benefits
Equipment Provided
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Founded in 1976
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase