Highgate · 13 hours ago
Spa Receptionist
Lahaina, HI
Full-time
Onsite
Entry Level
1+ years expHighgate is a premier real estate investment and hospitality management company recognized for its innovation in the industry. The Spa Receptionist is responsible for providing an outstanding spa experience for guests and members by scheduling appointments, checking guests in and out, and assisting with retail sales.
Hospitality
Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
Greet and welcome all guests and members
Check guests and members in and out: administer keys to locker areas
Process transactions for all events, guest fees, membership fees, dues, etc
Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products)
Must be able to assist guests in the retail area
Arrange for all spa appointments for ala carte services/activities and packages
Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency
Assist guests and members with spa prescriptions
Ensure facility is prepared for proper opening and closing each day
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
Provide Spa tours as necessary
Qualification
Required
High School diploma or equivalent and/or 1-year experience in a spa or related field preferred
1-year retail experience preferred
Flexible and long hours sometimes required
Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a friendly and warm demeanor at all times
Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift
Must be available to work weekends and holidays
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase