Intuit · 11 hours ago
RSO - Risk Operations Process Excellence
Atlanta, GA
Full-time
Onsite
Senior Level
$99K/yr - $134K/yr
5+ years expIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. The Workforce Senior Business Consultant will assist in the Risk Operations Organization by collaborating with senior leaders to provide strategic plans for resource deployment and optimizing staffing needs based on demand analysis.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Create and continually iterate short term and long term forecasting and planning models to determine headcount needs, and in turn, work closely with leadership to identify the need to scale
Use advanced data modeling to create and continually iterate on 90-day, 6 month, and 12 month volume forecasts that partners will use to staff their teams
Work cross-functionally to understand upcoming feature releases, product releases, and any other factors across the business that may impact volume
Monitor intraday performance including case volume, average handle time , agent productivity, to provide key highlights to the managers and ensure adequate coverage all day, every day
Use Workforce Optimization (WFO) software to improve efficiency
Forecast staffing needs, taking into account volume and headcount requirements
Recommend optimal shifts to meet SLA requirements
Generate reports to show changes to productivity or performance
Provide updates on changes and real time monitoring to meet customer volume changes
Experience in forecasting, planning, and scheduling for large volume
Ability to summarize, visualize, and present data to multiple levels of stakeholders
Present key metrics, contacts, drivers, incoming work volumes, including expected occupancy, utilization, service levels, handle time, case volume, and SLA’s
Qualification
Required
A bachelor's degree in a business-related field or equivalent experience in Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations
Experience with Workforce Optimization software a plus
Have working knowledge of eWFM, Siebel, Blue Pumpkin, IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and statistical data
Possess analytical skills essential for reviewing information, analyzing data, and provide appropriate recommendations for improvement
Proficient with Microsoft Excel and Office & Google Suite, in order to store data, create reports, produce schedules and perform other tasks
Establish an efficient workplace environment, able to manage a range of tasks and prioritize responsibilities, and meet deadlines
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase