Block · 11 hours ago
UX Researcher, AI
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expBlock is a company that builds simple, powerful tools aimed at creating an open economy for all. They are seeking an experienced AI User Experience (UX) Researcher to lead research initiatives that enhance customer experience across their product lines, particularly focusing on AI-powered financial services.
Financial Services
Responsibilities
Design and conduct research to understand how users interact with and derive value from AI-powered experiences, identifying opportunities for improvement and innovation
Translate research insights into clear, actionable recommendations that influence product strategy and design decisions
Partner closely with product, design, and engineering teams to inform how AI capabilities are integrated into our products in ways that align with user goals and expectations
Develop scalable research frameworks and best practices for evaluating AI-driven features across Cash App, Square, TIDAL, and other product ecosystems
Qualification
Required
10+ years of experience in UX research, with demonstrated deep expertise in qualitative and/or quantitative methodologies. Academic research in relevant space will also be considered
Experience researching AI applications in consumer products
Strong understanding of AI/ML technologies and near term capabilities
Proven ability to influence product and design strategy through research insights
Excellent collaboration and communication skills with cross-functional partners
Demonstrated success in building frameworks, methods, or best practices that scale across teams
Strong data analysis and visualization capabilities
Ability to balance user needs with business objectives
Experience initiating and driving research projects to completion with minimal guidance
Ability to oversee multiple, simultaneous research projects
Preferred
Experience with financial services or fintech products
Familiarity with prompt design, model evaluation, or AI usability testing
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
Morningstar, Inc.
2024-11-14
Business Journals
2024-04-05
2024-03-08
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