Infinity by Marvin · 2 days ago
Associate Field Service Technician
Cleveland, OH
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrInfinity by Marvin is dedicated to window and door replacement, providing quality products directly to homeowners. The Field Service Technician will deliver post-sales support, ensuring customer satisfaction through professional communication and efficient service management.
Building MaintenanceConsultingWindows
Responsibilities
Provide post-sales support for Infinity windows and doors
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests
Qualification
Required
Provide post-sales support for Infinity windows and doors
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests
Dependable, proven work ethic and a self-starter
Excellent social skills; ability to deliver a difficult message and manage customer expectations
Excellent computer skills
A positive can-do attitude with the ability to think outside the box to resolve service issues
Make sound decisions that impact the company from a financial standpoint
Excellent organizational skills to effectively handle weekly work schedules
High school diploma or equivalent experience
Shown experience with installing replacement windows and doors
Excellent driving record and valid driver's license on an ongoing basis
Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding
Benefits
Health insurance
Paid holidays
Paid parental leave
A 401(k) retirement savings match
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing - recognizing everyone’s contribution to Marvin’s success
Giving at Marvin - participate in organized volunteer opportunities
Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships
Company
Infinity by Marvin
Infinity by Marvin provides homeowners with a premier line of fiberglass windows and doors, sold and installed by trusted local professionals.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase