Cennox · 17 hours ago
Repair Depot Supervisor
Alpharetta, GA
Full-time
Onsite
Senior Level
5+ years expCennox is seeking a hands-on leader for the Repair Depot Supervisor position responsible for overseeing repair, refurbishment, and reverse-logistics activities. The role involves supervising technicians, managing workflow, and ensuring operational targets are met while performing repairs and diagnostics.
LogisticsSupply Chain Management
Responsibilities
Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
Troubleshoot failed units and determine refurb vs scrap disposition
Process RMAs, DOA returns, and core returns accurately and timely
Support teardown, parts harvesting, and material recovery activities
Ensure proper staging, labeling, and movement of inventory within the depot
Lead and support a team of repair technicians through daily workload execution
Assign work, balance queues, and manage WIP to meet turnaround time targets
Provide on-the-floor coaching, training, and quality feedback
Serve as the first point of escalation for repair issues, quality concerns, or process gaps
Ensure compliance with safety, quality, and inventory control procedures
Ensure accurate consumption, tracking, and return of parts in the ERP system
Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
Enforce core return, DOA handling, and non-repairable disposition processes
Identify process inefficiencies and recommend continuous improvements
Track daily throughput, backlog, and aging work
Communicate status, risks, and needs
Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
Assist with onboarding and training of new depot personnel
Qualification
Required
5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
Prior experience leading or supervising technicians in a hands-on environment
Strong mechanical, electrical, or electromechanical troubleshooting skills
Experience with inventory systems, RMAs, and reverse logistics processes
Preferred
Experience with ATM, SmartSafes, or similar electromechanical equipment
ERP experience (Oracle Fusion preferred)
Lean, Six Sigma, or continuous improvement exposure
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Clive Nation
Group Chief Executive
Recent News
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