Stony Brook Medicine · 5 hours ago
Clinical Support Assistant - Customer Service Center
US-NY-East Setauket
Full-time
Onsite
Entry Level
$45K/yr - $53K/yr
1+ years expStony Brook Medicine is a leading healthcare provider dedicated to excellence in patient care. They are seeking a Clinical Support Assistant to provide information and support related to laboratory testing and patient services, ensuring compliance with regulatory standards and maintaining specimen integrity.
Association
Responsibilities
Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports
Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and medicare questionnaires
Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures
Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems
Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns
Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc
Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs
At times, may be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards
Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients
Will maintain all measures of quality control as related to the patient and customer services centers
Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs
Qualification
Required
Associate's degree and one year customer service experience in a clinical healthcare setting
In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting
Preferred
Phlebotomy experience
Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information
Knowledge of hospital and/or laboratory computer systems
Benefits
Location pay for UUP, CSEA & PEF full-time positions ($4000)
Night shift differential ($15,000), evening shift differential ($10,000)
Inconvenience pay/supplemental shift differential. ($575)
Generous leave
Health plans
State pension
Company
Stony Brook Medicine
Stony Brook Medicine expresses our shared mission of research, clinical care and education – a mission embraced by our faculty, staff, researchers, and students.
Founded in 1957Stony Brook, New York, USA
5001-10000 employees
H1B Sponsorship
Stony Brook Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (16)
2023 (3)
Funding
Current Stage
Late StageLeadership Team
Jerrin Peter
Co-Founder- Gastroenterology Interest Group
Rodrigo Valles Jr.
Chief Operating Officer - Long Island Network for Clinical and Translational Science
Recent News
EIN Presswire
2025-08-07
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