Kelly · 16 hours ago
Service Representative (Financial Services)
Marysville, OH
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrKelly is dedicated to providing outstanding financial services to its members, and they are seeking enthusiastic Member Services Representatives to join their team. The role involves delivering exceptional support in a fast-paced call center environment, answering inbound calls, processing member service requests, and promoting a positive member experience.
OutsourcingProfessional Services
Responsibilities
Answer inbound calls from members, providing prompt and courteous assistance
Efficiently navigate multiple systems while adhering to internal policies, procedures, and regulatory guidelines
Process a wide variety of member service requests, including transactions, basic account maintenance, and card-related activities
Complete loan applications for members accurately and efficiently
Assist members with Digital Banking Services troubleshooting and support
Demonstrate full knowledge of products and services, offering appropriate solutions to members to retain and build financial relationships
Communicate effectively with members using both verbal and written skills
Promote a positive member experience with every interaction
Qualification
Required
Must be able available to work monthly rotating shifts: Monday – Friday
8am-4:30pm, 8:30am-5pm, 9am-5:30pm, 9:30am-6pm
Prior experience in a customer service or call center environment preferred
Strong multitasking and computer navigation skills
Excellent verbal and written communication
Ability to learn and retain information about financial products and digital tools
Demonstrated problem-solving and troubleshooting skills
Flexible, team-oriented, and reliable
Benefits
Training and professional development
Supportive team environment
Opportunities for growth within the organization
Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase