NetSuite · 1 week ago
Oracle Health Federal Customer Service Administrator
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $28.61/hr
0+ years expNetSuite is on a mission to create a human-centric healthcare experience powered by unified global data. They are seeking a Customer Service Administrator to provide reliable support to healthcare professionals using their technology, managing user accounts and resolving technical issues to ensure seamless access to critical systems.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create, update, and remove end-user access across multiple domains and applications, including but not limited to Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and others
Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support
Troubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary
Maintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systems
Escalate unresolved or urgent issues to the appropriate technical teams or management in a prompt manner
Adhere to organizational service level agreements (SLAs), data security, and privacy protocols at all times
Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
Support ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirements
Qualification
Required
Applicants are required to read, write, and speak the following languages: English
Does this position require a security clearance?: Yes
Create, update, and remove end-user access across multiple domains and applications, including but not limited to Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and others
Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support
Troubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary
Maintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systems
Escalate unresolved or urgent issues to the appropriate technical teams or management in a prompt manner
Adhere to organizational service level agreements (SLAs), data security, and privacy protocols at all times
Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
Support ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirements
Preferred
High School diploma or higher education
0-2 years of end user technical support
IT support work experience
Self-starter capable of independently handling tasks and projects
U.S. citizenship required due to client contracts
Must be able to obtain the appropriate government security clearance card applicable to your position
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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