North Shore Pediatric Therapy · 8 hours ago
Client Experience Coordinator
Naperville, IL
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrNorth Shore Pediatric Therapy is dedicated to providing exceptional care for children. The Client Experience Coordinator plays a crucial role in supporting families by managing schedules, facilitating communication, and ensuring a smooth experience for both families and clinicians.
Health CareMedical
Responsibilities
Be the go-to support for families with schedule changes, questions, and updates
Turn cancellations into makeups and keep therapist schedules running smoothly
Make real-time adjustments when things shift (because they will!)
Partner with Clinical Directors and therapists across disciplines
Keep the clinic humming: restock rooms, organize supplies, prepare new hire materials
Support outreach, tours, events, and family-facing activities
Drive positive family experiences, including thoughtful review requests
Qualification
Required
Full-time availability with a schedule of 7:00 AM – 3:30 PM
Ability to work primarily from the Naperville location with weekly travel to Elmhurst and Woodridge
Natural helper who finds joy in making someone's day smoother
Multitasker who can juggle 10 moving pieces without losing the warmth in their voice
Strong communication skills to turn chaos into clarity
Schedules-and-systems thinker who loves finding the fastest path to a solution
Relationship-builder who wants families to feel seen, supported, and appreciated
Company
North Shore Pediatric Therapy
North Shore Pediatric Therapy is a medical practice that offers neuropsychology and occupational therapy services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deborah Michael
Occupational Therapist, Founder and Director
Recent News
2025-02-10
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