IT Help Desk Support Tier I jobs in United States
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Rural King · 13 hours ago

IT Help Desk Support Tier I

positionMattoon, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Rural King is a family-owned retailer dedicated to supporting the rural lifestyle. They are seeking an IT Help Desk Support Tier I to provide first-level technical support to internal team members, troubleshoot IT issues, and maintain effective communication to resolve technical challenges.

AgricultureE-CommerceFarmingRetail
Hiring Manager
Dane Page
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Responsibilities

Provide first-level technical support to internal team members
Troubleshoot and resolve IT issues
Escalate unresolved incidents to higher support tiers when necessary
Respond to help desk tickets
Diagnose hardware/software problems
Maintain accurate documentation of reported issues
Ensure effective communication with team members to resolve technical challenges

Qualification

CompTIA A+ITIL Foundations CertificationTicketing systemsWindows troubleshootingCustomer-service mindsetMultitaskingCommunication skillsProblem-solving skills

Required

Knowledge of basic computer hardware, operating systems, and software troubleshooting
Experience with ticketing systems and IT support processes
Strong written and verbal communication skills for clear and professional support interactions
Ability to multitask, manage time effectively, and prioritize tasks based on urgency
Customer-service mindset with problem-solving skills to deliver excellent support experiences

Preferred

Relevant certifications like CompTIA A+ or ITIL Foundations Certification
Familiarity with Windows and basic network troubleshooting is an advantage

Company

Rural King

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Rural King is America's farm and home store that provides essentials to the communities they serve.
dateFounded in 1960
location
Mattoon, Illinois, USA
people-size10001+ employees
web-link
https://www.ruralking.com

Funding

Current Stage
Late Stage

Leadership Team

P
Paul Martinson
Chief Financial Officer
linkedin

Recent News

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2026-01-20
UPSTATE BUSINESS JOURNAL
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2026-01-09
Company data provided by crunchbase