Eataly · 9 hours ago
Senior Restaurant Host
Santa Clara, CA
Part-time
Onsite
Mid, Senior Level
$20/hr - $22/hr
1+ years expEataly is the world’s largest artisanal Italian food and beverage marketplace! The Senior Host is responsible for greeting, seating, and managing the flow of guests in the restaurant, ensuring a smooth dining experience while training new hosts and maintaining restaurant standards.
Restaurants
Responsibilities
Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards
Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed
Assist with responding to Guest Relations emails
Maintain menu inventory to reduce paper waste; print menus as needed
Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.)
Oversee seating for both AM and PM shifts (working Wednesday–Sunday, 12 PM–8 PM); ensure smooth shift flow by reviewing timelines, maximizing walk-ins while retaining reservation space, and adjusting as needed
Assist management with checking in private events and ensuring spaces are properly allocated and arranged
Share important reservation details with management each shift (e.g., birthdays, anniversaries, VIPs) to ensure proper guest recognition
Prepare and organize Tanti Auguri cards for birthdays and anniversaries, placing them on the appropriate tables to add a personalized touch of hospitality
Act as liaison between management and the host team by communicating updates, expectations, and feedback both ways
Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel
Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system
Takes and manages reservations in restaurants that allow reservations
Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability
Informs guests when tables are ready, escorts them to table, provides menus and introduces the server
Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency
Performs other duties as required or assigned
Qualification
Required
1+ year of experience in a high-volume restaurant
Basic computer skills
Excellent communication skills
High school diploma or equivalent preferred
Availability to work onsite with a flexible schedule often including evenings and weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Benefits
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
And more!
Company
Eataly
Eataly is the world’s largest artisanal Italian food and beverage marketplace.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Nicola Farinetti
Chairman of the Board
Recent News
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