Kardex · 1 day ago
Service Engineer
United States
Full-time
Remote
New Grad, Entry LevelKardex is a leading global partner for intralogistics solutions, and they are seeking a motivated self-starter to be in the role of Service Engineer. The Service Engineer is responsible for ongoing support of active customer sites, conducting preventive maintenance, resolving technical issues, and leading training efforts to ensure high levels of customer satisfaction.
Industrial Automation
Responsibilities
Support active customer sites with the objective to achieve the highest level of system availability and stability as possible
When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location
Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques
Perform as-needed training of customer personnel on the AutoStore and any Kardex-supplied subsystems
Help support the customer during the post-handover ramp-up period of a project
Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%
Qualification
Required
Excellent communication and interpersonal skills
Ability to establish effective working relationships across teams and cultures
Self-driven, result-oriented with a positive outlook to success
Ability to coach and teach the customer on best practices and process improvement as it relates to the Kardex-provided scope
Advanced troubleshooting ability
Clear focus on high quality and ensuring all the customers' needs are met
Company
Kardex
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market.
Founded in 1898
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase