Heritage Auctions · 1 week ago
Desktop Support Level 2 Technician
Dallas, TX
Full-time
Onsite
Mid Level
4+ years expHeritage Auctions is a global auction house that connects collectors and consignors through a dynamic marketplace. The Desktop Support Level 2 Technician is responsible for advanced support of user technical issues and maintaining key systems used in day-to-day operations.
Auctions
Responsibilities
Provide advanced desk-side support of end-user issues, such as:
New user and equipment deployment
Internal application troubleshooting
Ticket management
Proactive documentation of technical procedures
Ensure a timely response to ticketing needs
Ensure proper notes and documentation of all assigned tasks
Cross-train with other technicians. Must be able to work in a team-player environment
Troubleshoot and research independently, and synthesize solutions for the understanding of peers and end users alike
Must be able to work significant overtime while traveling up to 15% of the time
Other duties as assigned
Qualification
Required
High School degree required; Bachelor's degree in Information Technology preferred
4+ years of Enterprise Desktop Support experience
Certifications: CompTIA A+ required, other advanced certifications recommended (CompTIA Network+ and/or Security+; other advanced certificates a plus)
Advanced proficiency in troubleshooting end-user hardware and software, with particular focus on Microsoft Windows and Windows-based PC hardware
Experience with audiovisual systems, including but not limited to conference room systems, audio equipment (mixers, wired and wireless microphones, etc.)
Experience with computer imaging practices
Ability to lift at least 50 lbs
Preferred
Bachelor's degree in Information Technology
Practical knowledge of network infrastructure
Experience with Quest KACE is desired but not required
Benefits
Medical, Dental, Vision coverage
Paid time off
401k savings plans
Onsite gym with access to a personal trainer
Company
Heritage Auctions
Heritage Auctions is the collectibles auctioneer and auction house.
501-1000 employees
H1B Sponsorship
Heritage Auctions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
James Halperin
Co-Founder & Co-Chairman
Recent News
2025-11-08
Company data provided by crunchbase