Kuehne+Nagel · 8 hours ago
Sea Logistics Customer Care Specialist
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expKuehne+Nagel is a global leader in logistics and operations, playing a crucial role in ensuring efficient inventory and shipment processes. The Sea Logistics Customer Care Specialist is responsible for enhancing customer engagement and satisfaction, managing operational relations, and ensuring financial targets are met.
Transportation/Trucking/Railroad
Responsibilities
Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, and pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly and all emails are handled with priority
Ensure all interactions are logged in CRM system (CoreLog)
Ensure delivery against all financial targets and strategic objectives
Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operations center team
Ensure high proficiency with in-house applications and eTouch tools through training to effectively offer these tools to our customers
Completion of the Customer Profile and Standard Operating Procedure (SOP) after the initial customer meeting
Monitor customer profitability and maximize Gross Profit (GP) on customer level
Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline
Qualification
Required
2+ years of experience in freight forwarding, logistics, and transportation, ideally in Sea Logistics
Sound decision making, financial acumen and problem-solving skills
Excellent written and verbal communication skills
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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