Scheels · 14 hours ago
Digital Customer Experience Intern
Fargo, ND
Internship
Onsite
InternScheels is striving to be the best retailer in the USA and is seeking a tech-savvy intern for their Customer Experience Team. The role involves assisting with AI training, content creation, and providing high-quality customer support to enhance the digital shopping experience.
E-CommerceFitnessRetailSporting GoodsSports
Responsibilities
AI Training Support: Assist in reviewing AI-generated responses for accuracy and "teaching" the bot how to improve based on real customer interactions
Content Creation: Help draft and update help center articles and automated "Answers" to ensure our customers have the most up-to-date information
Performance Monitoring: Assist in identifying "knowledge gaps" where the AI struggles and suggest creative solutions to bridge them
Live Customer Interaction: Provide authentic, high-quality support to SCHEELS customers via chat, email, and phone to understand their needs firsthand
Internal Documentation: Assist in creating "how-to" guides for our service agents to help them work more efficiently alongside our AI tools
Market Research: Stay up-to-date on e-commerce trends and new AI features to help our team stay ahead of the curve
Order Support: Use our Order Management Systems (OMS) to help resolve customer requests regarding shipping, returns, and product education
Qualification
Required
Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine 'Thank you'
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body
Preferred
Current enrollment in a degree program focusing on Business, Marketing, Communications, Data Science, or Information Technology
Retail experience is beneficial, but not required
Company
Scheels
Scheels is a web-shop of sport and outdoor clothes, shoes and accessories.
Founded in 1903
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Scheel
Store Leader/Partner
JC Joyce
Store Leader/Partner
Recent News
2025-10-15
2025-10-10
Company data provided by crunchbase