Living Spaces Furniture · 13 hours ago
Sales Support Supervisor
Thornton, CO
Full-time
Onsite
Senior Level
$20.95/hr - $27.20/hr
5+ years expLiving Spaces is a retail company seeking a Sales Support Supervisor to manage various operational aspects and oversee the training of Sales Specialists. The role involves ensuring compliance with standard operating procedures, managing schedules, and providing exceptional customer service to enhance guest experiences.
FurnitureRetail
Responsibilities
Support store leadership in evaluating behaviors, training, and development of the Sales Specialists II in Operational tasks such as cash handling, complex transactions and post purchase order management
As assigned by the Sales Support Manager, the Sales Support Supervisor will build schedules to ensure coverage is optimized to support business needs
The Sales Support Supervisor may also be asked to create store schedules for Kid's Spaces and Cafes, ensuring balanced coverage
Validate Daily, Weekly, Monthly and Quartly Operations Standard Work, and complate Daily, Weekly and Monthly Standard Work for the Sales Support supervisor, in a timely manner
Utilize the Operations Onboarding program to facilitate training for Sales Specialist II
Demonstrate processes, provide hands on practice and role plays to ensure they receive training on common guest engagement scenarios
Provide feedback to General Manager and direct manager on team members training progress
Conduct Asset Protection Audits to evaluate adherance to Standard Operating Procedures
Provide feedback to store leadership when errors and high risk trends are identified
Execute and manage Cash Handling and Vault Management Standard Operating Procedures
Observe Sales Specialist II behaviors to validate SOP execution and provide coaching when necessary
Assist Store Leadership in resolving Guest Escalations
Use de-escalation techniques to provide optimal customer service
Observe Sales Specialist-2s for proper use of de-escalaton techniques, training and coaching where needed
Execute Standard Work and related SOPs for the setup and maintenance of prep kitchen and Beverage Bars to ensure food safety standards are met
For stores with Café's, validate compliance with Food Safety regulations while maintaining adequate but not excessive inventory of food and beverages
For stores that serve alcohol, maintain strict compliance standards and inventory control
Execute cash office procedures to exacting standards, ensuring compliance from Sales Specialists-2s with both observation, and, review of Cash Office Documents preparation
Complete required training in WorkDay, and other platforms as assigned, in the expected time frame
If training is required for Sales Specialist-2s, ensure this group is in compliance with Operations training
Conduct routine talent conversations with management to develop leadership skills, build a talent “bench” for both future Sales Specialist-2s, the Back Office Lead and the Sales Support Supervisor
As assigned by Store Management, perform duties as the "Sales Floor Leader" and "Guest Engagement Leader" to drive results that increase sales
These include monitoring Team Member interactions with guests, pairing Sales Specialists with Guests, and having constant awareness of how guests are paired with the Sales team throughout the store
As assigned by the Sales Support Manager, manage store supply inventory and budget
Place supply orders with approved vendors, ensure purchase orders,invoices are accurate and provided to Accounts Payable in a timely manner
Complete "Manager on Duty" tasks, as assigned, with regrads to Discounts, Escalations, SKU Checks, Specialty system payments and order modificatoins
Validate that Back Office Leads work Operations reporting daily to resolve potential sales errors, and address guest follow up requests
Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience
Qualification
Required
High School Diploma or GED equivalent
5 years of retail experience in a direct customer interactive environment required
Three years of supervisory experience required
Proficient experience in Microsoft Office programs
Preferred
High volume experience is preferred
Experience working with Tableau is preferred
Benefits
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Company
Living Spaces Furniture
Living Spaces is a home furnishing brand with stores expanding throughout the United States in addition to a robust online presence.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Lynch
Chief Financial Officer
Bruno Navarro
Human Resources Business Partner
Recent News
Mario Capasa
2025-10-20
2025-07-10
2025-06-24
Company data provided by crunchbase