Washington State Department of Health · 21 hours ago
HSQA Quality and Performance Manager (HSC 4) DOH8807
Tumwater, WA
Full-time
Hybrid
Senior Level
5+ years expThe Washington State Department of Health is dedicated to improving health outcomes for all residents. The Division Quality and Performance Manager will serve as a senior planner and policy analyst, overseeing credentialing activities and ensuring compliance with health regulations while supporting public health policies.
Government Administration
Responsibilities
Serves as the designated department expert/specialist to inform and educate state policy makers, program administrators, and the public about the importance of and requirements for the regulation of health professions and facilities
Provides leadership and direction to the credentialing section. Develops work plans with goals, objectives, timelines, and tasks. Assigns work and manages section workload
Coaches HSC3 Credentialing Supervisors to meet critical deadlines and manages assigned work from Division Director of Performance and Quality
Provides consultation and assistance to Credentialing Supervisors and Credentialing Specialists within the HSQA Division
Assists Office Directors and sections with legislative review process:
Develops health policies through the legislative bill review process
Evaluates and identifies the credentialing impacts of proposed legislation
Evaluates legislative requests and makes recommendations for amendments to legislative requests
Trains HSC 3 credentialing supervisors on new credentialing policies and procedures associated with legislative and rule changes
Develops policies and procedures for changes to existing professions, such as a change to a professions’ scope of practice. Analyzes business needs, creates applications, and supports program managers. Implements and operationalizes new policies, procedures, rules, and legislative requirements
Qualification
Required
Five (5) or more years of experience in healthcare credentialing or regulation
Five (5) or more years of experience using software tools and databases similar to HSQA tools Integrated Licensing and Regulation System (ILRS) or Healthcare Enforcement and Licensing Management System (HELMS) or other Salesforce platforms
Five (5) or more years of experience supervising three (3) or more staff, at one time
Two (2) or more years of experience providing subject matter technical expertise and quality review of work products using the division's Integrated Licensing and Regulatory System (ILRS) or Healthcare Enforcement and Licensing Management System (HELMS) or a similar licensing database
Two (2) or more years of experience and skills using the following computer software: MS Word – to create, format, edit, preview, print, and save documents. Use standard functions to select, edit, copy, paste, format, and spell check text
Two (2) or more years of experience and skills using the following computer software: MS Excel – to create spreadsheets and report on workload and performance. This requires creating formulas and importing external data sources into excel to analyze and produce reports
Ability to work in a team and lead a team - Builds rapport with others and develops and facilitates teamwork within different functional areas; demonstrates respect for others' perspectives and needs; treats others with dignity and actively supports the good ideas of others; demonstrates broad knowledge of the department and division missions and guiding principles, and the teams' role within that structure
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Relating openly and comfortable with diverse groups of people. Identifies and includes key internal and external players and stakeholders in collaborative venture; identifies external and internal issues that may impact the delivery of essential public health services; and works effectively within the political environment to meet customer expectations
Critical Thinking - Raises vital questions and problems, formulating them clearly and precisely; gathers and assesses relevant information, using abstract ideas to interpret it effectively; comes to well-reasoned conclusions and solutions, testing them against relevant criteria and standards; thinks open mindedly within alternative systems of thought, recognizing and assessing, as need be, their assumptions, implications, and practical consequences; and communicates effectively with others in figuring out solutions to complex problems. Effectively develops and uses performance measures and data to identify opportunities and measure process improvement. Recognizes the scope of problems and understands the impact of change on others
Process improvement skills - Successfully leads and directs process review and improvement activities, resulting in improved service, efficiency, or cost savings. Employs LEAN and other process improvement methodologies to reimagine processes, streamline workflows, and pilot/evaluate/expand positive changes
Workload management - Effectively handles competing priorities and urgent situations, making sound decisions within short timeframes and taking appropriate action. Effectively organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time. Remains in touch with individual aspects of complex assignments and transitions easily and quickly between them
Preferred
Bachelor's degree or higher-level education
One or more years of experience analyzing legislative bills
Experience as a health professions or facilities program manager or case manager
Supervising a group of more than five staff at a time
Benefits
Health and wellness programs
Retirement plans
Leave options
Company
Washington State Department of Health
Washington State Department of Health (DOH) works with federal, state, tribal, and local partners to help people in Washington stay healthy and safe.
Founded in 1989Tumwater, Washington, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annie Manning
Acting HR Business Partner Team Manager
Carrie Evans
Academic Affairs Director, Office of Strategic Partnerships
Recent News
2022-04-23
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