Hawaii Dental Service (HDS) · 14 hours ago
Electronic Enrollment Administrator
Honolulu, HI, US
Full-time
Hybrid
Mid Level
$52K/yr - $58K/yr
3+ years expHawaii Dental Service (HDS) is seeking an Electronic Enrollment Administrator to oversee the planning and implementation of electronic transmission and administration of eligibility. The role involves developing client relationships, coordinating with various departments, and managing daily tasks related to electronic eligibility transactions.
Health Care
Responsibilities
Under the direction of the Group Service Center Manager, performs duties involving the planning and implementation of electronic transmission and administration of eligibility, internal and external coordination when appropriate, as well as training and guidance for clarification and understanding of electronic processes. Builds and maintains customer relationships in a professional manner both internally and externally. Assists the Group Service Center Manager in ensuring the company and departmental objectives and goals are met
Develops and maintains strong relationships with HDS clients in assisting with enrollment transitions and problem resolution based on the knowledge and understanding of the HDS database system. Determines and recommends the best solutions for electronic enrollment transmission based on the client and HDS’s system capabilities. Works to develop high standards for customer relations and service satisfaction of eligibility-related matters, including internal and external training of BESS reports
Monitors and coordinates work with other departments, such as Sales with transitions of new clients, transitions of Third-Party Administrators for existing clients, problem research and resolution; Dental Claims and Customer Service with eligibility research for claims-related inquiries, and ISD with systems and applications enhancements and testing
Manages Daily Task Lists, distribution and assignment of electronic eligibility transaction processing. Monitors workload of transactions of the Group Service Center’s daily eligibility activities. Evaluates effectiveness of eligibility processes and procedures and proposes recommendations to the Group Service Center Manager
Assists the Group Service Center team with the design, writing, maintenance and production of departmental manuals, including but not limited to standards of operations, flow chart and user processing manuals
Other Duties and Responsibilities:
Assists the Group Service Center Administrator and/or Manager with special projects when necessary
Assists the Group Service Center department in processing daily enrollment activities as necessary once the daily electronic processing is completed and during high volume period or during periods of low staffing
Qualification
Required
Bachelor's degree in Business Administration, Information & Computer Sciences, Management Information Systems or an equivalent combination of education, training or working experience
Three (3) years progressively responsible office administration experience, preferably in the areas of servicing groups, group contracts and/or customer service
Work experience to include Microsoft suite of applications, with 1-2 years experience with Excel, preferably with advanced spreadsheet features and functions
Ability to organize, analyze and problem-solve complex problems
Ability to handle multiple tasks and prioritize with some distractions
Ability to communicate both orally and in writing with all levels of staff, customers, consultants/brokers, and vendors on sensitive matters
Technical knowledge and experience with using computer applications for problem-solving and answering staff questions (prefer Windows, and Word)
Ability to focus on detail
Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e. HIPAA, PHI)
Preferred
Knowledge of programming languages such as SQL or language is desirable
Company
Hawaii Dental Service (HDS)
Hawaii Dental Service is the leading dental benefits provider in Hawaii, serving over one million Hawaii residents statewide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Quin Ogawa
Chief Financial Officer
Recent News
2023-05-10
Business Journals
2022-09-11
Company data provided by crunchbase