Apple · 4 hours ago
Software Engineer (Site Reliability), Retail Engineering
Austin, Texas, United States
Full-time
Onsite
Mid, Senior Level
4+ years expApple is seeking a talented Site Reliability Engineer to join their Carrier Services team, which integrates Apple Retail Stores and Online Store with major US Carriers for iPhone activations. The SRE will be responsible for ensuring the reliability, scalability, and performance of systems and services, collaborating with engineering and operations teams to build and maintain robust infrastructure and automation solutions.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Candidate will be expected to represent the SRE organization in design reviews and operational readiness exercises for new and existing services
They will also be required to collaborate with technical and non technical teams and analyze statistics to come up with a clear picture on current state of our system. Having good working knowledge of Oracle and Cassandra databases will be beneficial in this regard
Candidate should have a passion to automate manual operations and to improve them through repeated iteration. They should have good understanding of networking and load balancing concepts and should be able to lead a small team and come up with innovative solutions
They should be self motivated, capable of taking business critical decisions and should be comfortable working in a dynamic, ever changing environment. Candidate should be proactive in dealing with critical production issues and take them to closure while working with required partners
Participate in an on call rotation providing hands-on technical expertise during service impacting events
Qualification
Required
4 years of experience in incident management for large-scale, customer-facing retail applications, with a focus on impact-driven prioritization, root cause analysis, and timely resolution
Proven 4-year track record of strong troubleshooting, problem-solving, and debugging skills in dynamic, production environments
4 years of hands-on experience in observability and monitoring using tools like Splunk and Prometheus, with expertise in creating complex queries and insightful dashboards
4 years of proficiency in at least one scripting language such as Python, enabling automation and efficient system management
BS in Computer Science or equivalent work experience
Preferred
2 years of experience working with relational and NoSQL databases such as Oracle and Cassandra, including writing and optimizing complex queries for scalable and efficient data access
Willingness to participate in on-call rotations and provide weekend coverage as needed
Experience in communicating complex technical concepts to both technical and non-technical stakeholders
Strong problem solving skills, software development and debugging skills
Proven track record of taking ownership and successfully delivering results
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
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2025-12-01
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Mac Daily News
2025-09-25
Company data provided by crunchbase