Hyatt · 17 hours ago
Front Office Manager
Miami, FL
Full-time
Onsite
Mid, Senior LevelHyatt is a well-known hospitality company, and they are seeking a Front Office Manager to ensure guest satisfaction and uphold product quality standards. The role involves managing front desk operations, training staff, and overseeing human resources functions to maintain a qualified workforce.
HospitalityInformation TechnologyTravel
Responsibilities
Maintains guest service as the driving philosophy of the hotel
Personally demonstrates a commitment to guest services in responding promptly to guest needs
Is committed to making every guest satisfied
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
Develops added value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Meets or exceeds hotel guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Acts as manager on duty for hotel and manages front desk operations
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
Leads and assists in Revenue Management functions as requested
Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables
Produce accurate financial reports on time
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force
Maintains a positive, cooperative work environment between staff and management
Emphasizes employee selection, training and development as a way of doing business
Ensures all hotel employees know hotel objectives
Ensures personnel files are accurate and comply with both local and federal laws and regulations
Administers personnel policies fairly and consistently
Resolves employee grievances in a fair and timely manner
Ensures employees understand policies, pay procedures, bonus plans and benefits
Helps develop management talent by acting as a mentor for direct reports
Ensures completion of training objectives and development plans
Monitors and maintains acceptable turnover levels
Knows local health and safety codes and regulations that apply to the hotel
Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities
Ensures ongoing staff and employee involvement in preventive maintenance programs
Protects the interests of the hotel during capital projects
Has acceptable property quality audits
Periodically inspect rooms, building exterior, parking lot, etc
Qualification
Required
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Benefits
Medical/dental/vision plans
Life insurance
ST/LT disability options
401K program
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
Founded in 1957
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
Arizona Daily Star
2026-01-18
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
Company data provided by crunchbase