Okta for Developers · 1 day ago
Manager, Executive Support
San Francisco, CA
Full-time
Hybrid
Senior Level
$138K/yr - $206K/yr
5+ years expOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. The Executive Support Manager will lead a technical support team dedicated to ensuring seamless technology experiences for Okta’s executive leadership.
Computer Software
Responsibilities
Lead & Mentor: Manage and develop a global team of Executive Support Specialists, fostering a culture of excellence, discretion, and proactive problem-solving
Service Excellence: Define and maintain the "White-Glove" service standard, ensuring 24/7 support availability for critical executive needs and high-stakes events (Board meetings, All-Hands, etc.)
Strategic Alignment: Partner with the Workplace Technology leadership to align executive support strategies with the broader IT roadmap, including the rollout of AI productivity tools and secure identity workflows
Hardware & Software Lifecycle: Oversee the procurement, deployment, and maintenance of premium hardware and software tailored for executive use, ensuring zero-downtime transitions
Event & Offsite Production: Provide end-to-end technical oversight for executive-led events, ensuring flawless execution of AV, streaming, and connectivity for board meetings and leadership offsites
Executive Tech Advocacy: Act as a feedback loop between senior leadership and our engineering teams to influence the development of internal tools, ensuring they meet the high-efficiency needs of our executives
Operational Reporting: Develop and track KPIs and SLAs specific to executive support to drive continuous improvement and demonstrate team impact
Qualification
Required
A minimum of 5 years of experience in IT leadership, specifically focused on executive support or high-touch technical service management
Deep knowledge of macOS, Windows, iOS, and Android platforms, along with expert-level familiarity with SaaS tools like Okta, Slack, Zoom, and Google Workspace
Exceptional verbal and written communication skills, with the ability to translate complex technical issues into simple, actionable terms for non-technical leaders
A proven track record of handling sensitive information with the utmost confidentiality and maintaining a calm, professional demeanor under high-pressure situations
An obsession with 'frictionless' technology; you don't just fix problems—you anticipate and prevent them before they impact the user
Experience working in a fast-paced, high-growth environment where priorities can shift rapidly
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase