Techception Official · 1 day ago
Customer Support Executive
Falls Church, VA
Full-time
Onsite
New Grad, Entry LevelTechception is a company specializing in managing complexity and delivering robust solutions through technology. They are seeking a tech-savvy and passionate Customer Support Executive to manage customer service inquiries and ensure client satisfaction.
CRMInformation TechnologySoftwareVirtual Assistant
Responsibilities
Managing customer service inquiries for our international clients over the phone and email
Identifying and assessing customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Qualification
Required
Good communication skills (US English Accent)
The applicants must have strong communication & interpersonal skills
Ability to multitask, prioritize, and manage time effectively
familiarity with CRM systems and practices
A minimum Bachelor's degree or experience/Certifications can exempt someone from the minimum required qualifications
Preferred
Experience in international customer support/call center is a plus
Benefits
Performance Bonus
Annual Paid Leaves
Company
Techception Official
Techception Is The Inception of Modern Business.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase