Park State Bank · 7 hours ago
Payment Operations Manager
Minneapolis, MN
Full-time
Onsite
Mid Level
$64K/yr - $97K/yr
4+ years expPark State Bank is dedicated to delivering exceptional client service and strategic banking solutions. They are seeking an experienced Payment Operations Manager to lead payment operations functions, oversee daily processing, and ensure compliance across all payment channels.
BankingFinancial Services
Responsibilities
Provide leadership and guidance to the Payment Operations Team, including assigning tasks, monitoring performance, and ensuring adherence to policies and procedures
Responsible for management of E-Commerce settlement services functions. This includes, but is not limited to Cash Vault Services, ACH, Wires, EFT Transfers, Item Processing, and Overdraft Privilege program and other settlements services as assigned
Responsible for analyzing and evaluating current trends in Payment systems and recommends innovative Payment products and services
Manage the resolution of non-posted items, such as returned checks, unapplied funds, and unidentified deposits. Conduct in-depth investigations into discrepancies and errors, collaborating with internal and external stakeholders to identify root causes and implement corrective actions. Develop strategies to minimize non-posted items and improve overall efficiency
Oversee the reconciliation of ACH and wire transfer activity on a daily, monthly, and periodic basis. Ensure the accuracy and completeness of reconciliation processes, and promptly investigate and resolve any variances or discrepancies. Prepare comprehensive reports and analysis of payment operations activity for management review
Serve as a primary point of contact for internal and external customers regarding ACH, wire transfers, and non-posted items. Address complex inquiries and escalated issues, and provide timely and effective resolution. Build and maintain strong relationships with key stakeholders, including other departments, vendors, and regulatory agencies
Ensure compliance with all applicable regulations, policies, and procedures governing ACH, wire transfers, and non-posted items. Stay abreast of regulatory changes and industry trends, and implement necessary updates to controls and processes. Participate in risk assessment activities and assist with audits and examinations as required
Identify opportunities to streamline processes, enhance efficiency, and mitigate risks within deposit operations. Lead initiatives to implement process improvements, automation, and technology enhancements. Foster a culture of innovation and continuous improvement across the deposit operations team
Qualification
Required
Associates degree in finance, accounting, business administration, or related field
Minimum of 4 years of experience in payment operations, with a focus on ACH, wire transfers, and non-posted items
Strong knowledge of ACH rules and regulations, including NACHA guidelines and OFAC requirements
Familiarity with wire transfer protocols, SWIFT messaging standards, and international banking practices
Excellent analytical skills and attention to detail, with the ability to reconcile complex transactions and resolve discrepancies accurately
Proficiency in using banking software and systems, as well as Microsoft Office applications (e.g., Excel, Word)
Effective communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues
Ability to prioritize tasks, manage multiple deadlines, and work independently in a fast-paced environment
Commitment to maintaining confidentiality and safeguarding sensitive financial information
Familiarity with BSA and high risk clients
Preferred
NCP, AAP or APRP
Company
Park State Bank
Park State Bank is a full service financial institution and community bank.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1M2013-10-22Seed· $0.1M
Leadership Team
Christina Cavallin
Chief Financial Officer
Beth Hyduke
Chief Credit Officer
Recent News
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